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NT8 Doesn’t Recognize the Hardware

Take the following steps:

Turn the NT8 hardware off.
Reconnect the USB cable on the NT8’s USB port to your computer. Make sure it’s connected properly, and then restart the hardware.
Next, run the software; the indicator box should be green after the software detects the NT8 hardware.
If the problem persists, please check your software version; make sure that you have installed the latest NT8 software and don’t hesitate to contact Formulatrix support if you still experience problems.