Licensing
ROCK IMAGER® needs an active license to run. Every ROCK IMAGER® purchased comes with a perpetual license. You can use your product indefinitely.
While you’re on our maintenance program you can upgrade the software, giving you access to any fixes as well as new features. When you purchase a ROCK IMAGER® you’ll get a 12-month maintenance starting from the date of purchase. You can choose to renew afterward if you wish to receive continuous software upgrades and access to FORMULATRIX's world-class support. Read About Maintenance for more information.
How to request a license:
How to view your current license details:
You can always view your ROCK IMAGER® licensing details on the Licensing tab of the Report and Support menu.
Licensing Details in ROCK IMAGER®
About Maintenance
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You can continue to use ROCK IMAGER® even after your maintenance coverage expires, but all features will be frozen to the last released version before the maintenance expires. If you wish to have access to future upgrades and support, you can opt to pay annual maintenance by contacting sales@formulatrix.com.
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If you are out of maintenance and wish to get back on it, contact sales@formulatrix.com to understand how to get back in.
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If you are out of maintenance you can choose to purchase support time at an hourly rate and pay for time and materials for hardware related issues separately.
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Software maintenance includes:
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all product upgrades (excluding installation),
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on-site support to fix problems, phone support, and
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remote support (via remote connectivity tools like VPN access, WebEx, GoToMyPC.com, etc).
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Hardware maintenance includes:
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all parts,
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labor,
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on-site support,
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phone support, and
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remote support (via remote connectivity tools like VPN access, WebEx, GoToMyPC.com, etc) that are required to keep the hardware operational (including monitoring and responding to regular diagnostics).
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Hardware maintenance does not cover any damage to the system due to abuse of the system, system modifications, or misuse of the system by the customer. Travel and shipping expenses including shipping of defective parts during the maintenance (warranty) period will be billed separately at actual cost. A fixed cost option is available (if desired). Software and hardware maintenance do not include extended user training, they only cover training at the time of hardware installation.
Frequently Asked Questions:
► Will my ROCK IMAGER® software stop working if the license expires?
Answer: FORMULATRIX software comes with a perpetual license that you own for life. Maintenance is not required to continue its use. However, you will receive an email notification 14 days before your ROCK IMAGER® maintenance agreement is set to expire. This will give you time to extend your maintenance contract.
► What happens if my maintenance coverage expires?
Answer: You can continue enjoying ROCK IMAGER® software even after your maintenance coverage expires, but you won’t have access to new features and bug fixes. For more information, please contact support@formulatrix.com.
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