FAQs

Take these steps:

1. Turn the MANTIS instrument off.

2. Reconnect the USB cable on MANTIS USB port to your computer. Make sure it is connected properly, and then restart the instrument.

3. Ensure the proper drivers are installed from the MANTIS software downloads page.

4. Next, run the software; the indicator box should be green after it has detected the instrument.

5. If the problem persists, please check your instrument version and don’t hesitate to contact FORMULATRIX support.

The MANTIS is capable of handling liquids with viscosities up to approximately 25 cP. Using the 21-25 cP liquid class or a custom liquid class, MANTIS may be able to dispense liquids over 25 cP. The 21-25 cP settings are for HV chips only. For more information about liquid classes in MANTIS, see Liquid Classes.