Licensing and Software Update

An active license and the latest software version are required to access all aµtoPULSE features. To manage your license or software version, go to the About page in the navigation bar.

Important

  • Only Administrators can activate licenses and manage software versions.

  • To request a license or software update file, contact support@formulatrix.com.

Software and License Information on the About Page

Licensing

License Type and Status

License Type

Description

Status

Can Use Software

Can Run Protocols

Gets Software Updates

Trial

Trial license can only be activated once and lasts for 14 days.

Temporary

Time-limited access granted upon customer request.
Active
✅
✅
✅
Expired
⚠️ Demo Only
❌
❌

Perpetual

Grants permanent access to all features, including software updates, while the license is active.
Active
✅
✅
✅
Maintenance Expired
✅
✅
❌

Activating a License

Prerequisite:

  • You have received a license file in .XML format from FORMULATRIX (temporary/perpetual).

To activate a license:

  1. In the About page, click ACTIVATE LICENSE.

    Clicking ACTIVATE LICENSE

  2. Select Full License (Temporary/Perpetual), then click ACTIVATE.

    Activating a Full License

  3. Locate and open the .XML license file, then wait for the license activation to complete.

    Selecting License File

  4. Once activated, the Status, Start Date, and Expiration Date will be updated.

    Active License Information

Software Update

Prerequisites:

  • Your software license is active.

  • You have a stable internet connection (for online activation) or have downloaded latest software package version (.DEB).

  • aµtoPULSE is idle.

Important

Protocols cannot run during the software update process.

To update the aµtoPULSE software:

  1. In the About page, click UPDATE SOFTWARE.

    Clicking UPDATE SOFTWARE

  2. In the Update Software dialog, choose between the options below.

    • Online

      • Select Online, then click UPDATE.

        Online Software Update

    • Offline

      1. Select Offline, then click UPDATE.

        Offline Software Update

      2. Select the downloaded Updater (.DEB) file to continue.

        Selecting Updater File

  3. Wait for the update process to complete.

    Important

    DO NOT turn off the system during the software update.

    Software Update Progress

  4. Once complete, refresh the page, then log in.

    Tip

    If the page fails to load, clear your browser cache and refresh.

    Successful Software Update

Software Downgrade

You can revert to the previous software version, such as for compatibility, validation, or workflow requirements. Follow the steps below.

Important

The aµtoPULSE software can only be downgraded once, to the immediately previous version. After downgrading, future updates are limited to software versions released while the license was active.

Prerequisites:

  • A previous version of the software was installed before the current version.

  • aµtoPULSE is idle.

To downgrade the software version:

  1. In the About page, click the previous software version.

    Downgrading Software Version

  2. In the confirmation dialog, click DOWNGRADE.

    Software Downgrade Confirmation Dialog

  3. Once complete, clear the browser cache, refresh the page, then log in.

    Successful Software Downgrade