2025
What’s New in TIGA 10.4?
April 19, 2025
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Support
Cleaned up the warning messages in the Submit Request window as follows:
Removed the Select All checkbox as users must check each warning individually.
Moved the “Support Request - Shipping Notes” above the “Shipping Address Mismatch” warning and highlighted it in red. Each note now includes a “Warning” label and a checkbox.
Submit Request Warning Messages
Removed submit request warning messages and ensured the window title was accurate in the Start Processing Request window.
Improved the Rebuild Service Parts Products Field action in the Items and Hardware Versions tables to run in the background, send completion or failure emails, and display a message if the task is already in progress.
Prevented the system from archiving Service Estimate (SE) quotes when cancellation failed.
Improved the integration between the Account Visits table and Google Calendar:
Adjusted calendar entries to end based on a new Leave Date field in the Employee table for archived employees and start from the Join Date field for new ones.
Changed the default timeslot duration to 1 hour, configured in the Settings table.
Added the Shipping Notes field to the Installed Products table and moved the License section to the right column.
TIGA now automatically updates the Products field in the Items table when the Service Part Status field in the Items table is changed to “Safe To Use”.
Now sorting the “Open Cases You Are Watching” report by the Date Opened column, showing the most recent cases first.
Added a Europe option to the Support Calendars list in the Account Visits table (Actions menu) and renamed the following labels:
Europe UK to Europe (UK Only)
Europe Germany to Europe (Germany Only)
Quote
Added validation to ensure users enter a valid company in the Quotes table.
Added Cell option to the Price Factor dropdown in the Configure Quote window.
Added a new General term regarding customer responsibilities for regulatory fees and cancellation rights for US customers in Service Contract quotes.
Bonded Zone & Warehouse
Added validation to prevent importing Work Order Line Items (WOLI) with Issued values greater than “0”.
Fixed incorrect error message for duplicate default bins displayed during Bulk Confirm.
Added validation to prevent users from adding a duplicate stock opname line items record.
Fixed incorrect In Stock Before & In Stock After values during Automated Scan Barcode for Adjustments transaction caused by the picking process.
Fixed the Bulk Confirm action for Shipment Request In transaction to accurately update the Indo Fulfillment field in the Purchase Order Line Item Breakdown table.
SKEP
Fixed the following issue related to Subcont In transactions:
Incorrect Quantity calculation in the Transaction Line Items table.
Duplicate item rows in the “subcont in” email notifications.
General
Made the Item Category and Unit of Measurement fields mandatory and reset them to empty when cloning in the Items table.
Only allowed the Administrator to delete records in the Contacts and Sales Pipeline tables.
Added the following analytics-related tables to Postgres:
Monthly Google Analytics tables for continent, device category, landing page, and traffic source.
Google Search Console tables for country, device, and search appearance.
Previous Releases
What's New in TIGA 10.3.1?
March 25, 2025
Support
Fixed an issue where the Target Warehouse field was not auto-populated when cloning the Field Service Parts Request item request.
Updated the Temporary License table as follows:
Made the Send Reminder checkbox selected by default.
Allowed users to edit the Send Reminder, Days before expiration, and Replaced By Permanent License fields after the temporary license is generated.
Sales & Marketing
Added an import summary dialog box after importing a CSV file to TIGA, displaying the number of records added and updated. Read more about importing records.
Import Summary Dialog Box
Bonded Zone & Warehouse
Fixed an incorrect validation error when modifying Issued work orders.
Updated the behavior of the On Order field in the Purchase Order Line Item Breakdown table with the following changes:
Allowed users to edit the field when the purchase order (PO) status is Draft, Multi, or Revised.
Added a validation to prevent the value from exceeding the Discrepancy field in the Work Order Line Items table.
Production
Fixed the mismatch between the Trial Date in the mold trial creation email and the Date field in the Mold Trial table. Read more about mold trial.
General
Updated the Publication API by changing the attribute name from “name” to “journal” for sending publication data to the Formulatrix website.
Fixed a permission issue preventing users from editing records in the Employee HR table unless they belonged to the “Support Managers” group.
Hid the Status Workflows and the Status Workflow Items tables in the Bonded Zone application from the users.
Fixed an error when editing a record, randomly occurring in several tables.
Improved the following TIGA performance:
Optimized data loading with filters or sorting to avoid timeouts and reduce memory usage.
Displayed a loading indicator when switching Main Table records to ensure Related Tables data is fully loaded before user interaction.
What's New in TIGA 10.3?
March 15, 2025
Support
Added Inventory Management Engine section with new fields in the Items table for tracking part replacements and inventory recommendations. Read more about tracking part replacement.
Added a new VAT Text For SE Address Header field to the Companies table to display VAT in quote headers.
Improved the integration between the Account Visits table and Google Calendar:
Added access to the Support Calendars via the Actions menu. Additionally, Google Calendar entries now include links back to the account visit in TIGA.
Updated the calendar color scheme for better visual distinction: Available (green) and Travel (red).
Available and Travel Calendar Entries
Added Is Quote? checkbox to the Quotes table for Service Estimate (SE) quotes. When selected, all “Estimate” text in the generated quote PDFs is replaced with “Quote”.
Updated quote PDFs to exclude the salesperson addresses for all quote types. Only the Name, Email, and Phone Number fields are now included.
Made the “Net” payment term more prominent when receiving PO by displaying it on a separate red line.
Created an email reminder for expiring temporary licenses with a new Send Reminder checkbox and a configurable Days before expiration field in the Temporary License table. The reminder is disabled if the Replaced By Permanent License checkbox is selected.
Added a new instruction to the “Suggested Parts Report” email explaining how to exclude parts from the report.
Added a new Finance Charge (%) field to the Accounts and Quotes tables, automatically applied to each quote line item of SE and SIM quotes.
Added the Expected Lifespan column and removed unnecessary columns from the list view in the Items (Service Parts Only)/Related Tables of Hardware Versions table.
Updated the way pre-install checklist links are generated to ensure they work correctly with our scripts.
Sales & Marketing
Added a validation and error message to prevent users from deleting records in the Contacts and Sales Pipeline tables. They must now use the Archive function instead. Read more about archiving records.
Added Customer PO Number and Product Family fields to the Sales Order Line Items table in PostGres for dashboard reporting in Looker Studio.
Fixed an issue where the Application field was not displayed in the detail view of the Sales Pipeline table.
Bonded Zone & Warehouse
Fixed an issue allowing users to create a duplicate default bin record for the same Item ID and Bin in a warehouse.
Updated the error message when users link work order (WO) for Subcont In transactions.
Made On Order, Indo Fulfillment, and FUSA Fulfillment fields read-only in the Purchase Order Line Item Breakdown table to prevent calculation errors in Committed Available Quantity (CAQ).
Implemented restrictions on the following WO status changes:
Prevented users from changing the status from Closed to Open to Buy and added an error message to block unintended changes.
Only the system can update the status from Open to Buy to Issued after full issuance of all line items.
Fixed an error when using Mass Link Serial Number action.
Fixed an error when opening Bonded Zone Reports.
Added Include in CAQ checkbox to the Warehouses table to include stock from the warehouse in CAQ calculations.
Prevented users from changing purchase order (PO) status from Closed to Sent.
Fixed an error preventing users from confirming Shipment In transactions for subcontract using manual or bulk update.
SKEP
Added validation to prevent users from inputting final parts with the same material or process in the SKEP Line Item Breakdown table.
Set Available and Committed Available Quantity to “0” for subcontract WO in the Work Order Line Items table.
General
Fixed an issue where Autotiga emails failed to process due to attachment errors.
What's New in TIGA 10.2.1?
February 25, 2025
Support
Made the following changes to the Item Requests table:
Fetched Name, Phone, and Email fields in the Recipient Information section from the PIC field in the Warehouse table for Failed Parts Return type.
Updated the error message to include the Failed Parts Return type in the list of request types that do not need item request line items, improving the readability.
Moved Service Parts Warehouse Replenishment under Failed Parts Return in the Type dropdown field.
License
Added Temporary License/Related Tables to the Product Type table.
Quote
Fixed the following issues in the Configure window:
Dropdown values were not shown after saving a quote.
Error message did not appear when selecting items that had empty Product Type.
Sales & Marketing
Added validation to prevent duplicate Customer PO numbers in the Sales Orders table.
Bonded Zone & Warehouse
Added a new Requested status in the Status field to simplify and accelerate shipment preparation for the “Exim” team.
Fixed the following table design:
Hid the Extended Cost field and added the Open To Buy Date column in the Work Order Line Items table.
Adjusted Inventory section position, and hid Assignee Email and Assignee Name fields in the Transaction Line Items table.
Fixed Serial Number field validation to ensure it applies only to the Shipment Out transaction without affecting other transaction types.
Fixed the miscalculated Available and On Order quantities (if the values contained a decimal) in the Work Order Line Items when closing a work order.
Fixed the error preventing users from opening the Goods Inflow report in the Bonded Zone Reports. Read more about Bonded Zone Reports.
SKEP
Fixed a discrepancy in raw material quantity between the subcontract email and the Sub Contract Properties table.
What's New in TIGA 10.2?
February 15, 2025
Support
Created a custom report for license reminders, ensuring that customers with multiple invoices appear on the report only after all related invoices are fully paid.
Added Generate High Priority Contacts Report action to generate a report listing first and second support contact priority for Customer (Academic), Customer (Industry), and Distributor accounts in the Contacts table.
Updated Item Requests table as follows:
Renamed Field Service Parts Return type to Parts Return For Restocking and added a new Failed Parts Return type to distinguish between returning operational and failed parts. In addition to these changes, a new warehouse category named Failed Part Returns was added to the Warehouses table.
Matched Needs To Arrive By date in TIGA and item request submission email notifications.
Added a warning message if requested parts are not listed as service parts for the linked systems. Read more about requesting items.
New Warning Message in Shipping Notes Window
Added Open Cases? dropdown field to prevent FSEs from incorrectly selecting between Field Service Parts Request and FSE Toolbox Request types when requesting parts for customer cases.
Updated warning checkboxes to be unchecked by default and required manual selection before proceeding.
Added Warehouse PIC Office column to the list view of the Item Inventories table.
Removed the Installed By field in the Installed Products table.
Updated the dropdown option text from Temp License Conditions Met to Temp License Conditions Met. Waiting on Payment in the Temp License Status field of the Sales Orders table.
Updated the Request for Invoicing action logic to include shipments only from Shipments (To)/Related Tables and use the correct currency from the Accounts table.
Made the following changes to the Cases table:
Updated the Coverage Status field logic to classify specific coverage categories as Time and Materials.
Added part replacement validation for the OQ category. Read more about case categories.
Updated error message for pre-install checklist validation to reflect the latest Pre-install Checklist Completed field name.
Adjusted UI spacing for better readability of field labels.
Added Child Product column to the list view.
Replaced the Consumable checkbox with the Expected Lifespan dropdown in order to categorize parts based on their usage and lifespan in the Items table. The new options are:
Life Of System
Multiple Use Consumables
Single Use Consumables
Added Created By, Date Created, and Product columns to the Temporary License table.
Improved the integration between the Account Visits table and Google Calendar:
Synchronized calendar entries when account visit travel entry records are manually created, updated, or deleted.
Prevented travel entries from being added to the calendar on the same day as case entries.
Ensured manually created travel entries are not deleted when modifying the Start Date or End Date fields.
Allowed “Support Managers” group members to edit the Support Team Calendar and Support Calendar Timeslot (UTC) fields in the Employee table.
Spare Part PIC, Spare Part PIC Name, Email Spare part PIC, and Spare Part Email List fields are now displayed correctly in the Item Inventories/Related Table.
Sales & Marketing
Made the following changes to the Marketing Activity table:
Removed the Road Show option from the Marketing Channel field and the Trade Show option from the Type field.
Added Date Created and Owner fields.
Integrated Google Search Console historical data into the Postgres database, enabling Looker Studio to display search data over time.
Renamed Service Contract label to Additional Service Contract and Maintenance to Service Contract in the Sales Orders table.
Fixed an issue where Autotiga failed to fill the Territory field when creating sales pipelines.
Bonded Zone & Warehouse
Fixed an issue where the Evaluate action remained enabled after giving evaluation in the Purchase Orders table.
Added validation to prevent users from linking the Serial Number field unless its Status in the For Production table is Finished Goods for Shipment Out transactions.
Fixed an issue preventing users from creating Stock Opname Adjustment transactions if there was a discrepancy in the Stock Opname Line Items/Related Tables of the Stock Opname table.
Renamed the Cost column to Sales Price (IDR) and added Sales Price (USD) column to the Goods Outflow report for BC 3.0 documents in the Bonded Zone Reports to comply with customs exchange rate requirements. Read more about Bonded Zone Reports.
Improved the error message preventing users from downloading a subcontract PO if the items do not have Cost data.
Fixed an issue where child item entries were duplicated when importing parent and regular items simultaneously in the Work Order Line Items table.
Fixed the missing UoM field after using the Mass Link Serial Number action.
Production
Added NG with Acceptance option to the Part Status dropdown field in the QC Sheet table.
Time Tracking
Fixed the following issues with time tracking email submission where:
Product Line column only displayed the first word if it contained a hyphen (-).
Off-time activities were missing from the Additional Details table if notes were added.
Duration (HH:mm) column was misaligned.
General
Fixed an issue where address information did not automatically populate after linking an account during contact creation. Read more about adding a contact.
Made the Deferred Revenue field editable for committed and credited invoices in the Invoice Line Items table.
Added Customer VAT field in the Invoices table and made it editable in the Generate Invoice PDF window.
What's New in TIGA 10.1.1?
January 23, 2025
Support
Updated Account Visits table as follows:
Fixed an issue where the system did not update travel entries in Google Calendar when the Visitor field was changed.
Added Travel Days Before and Travel Days After fields to the list view.
License
Enabled the Edition field for Rock Maker temporary license and optimized the validation process across all licenses to improve update speed.
Sales & Marketing
Fixed the missing Territory field value when adding a record in the Sales Pipeline table.
Quote
Fixed an issue where the Item ID field in the Sales Order Line Items table differed from the Coverage Item field in the Coverage table after receiving a PO for Service Contract quotes.
Added price factors for all zones and business units in Instrument and Consumables quotes to ensure all defined price factors are used.
Bonded Zone & Warehouse
Changed permission to use Commit to QB action and reopen the record in the Vendor Bills and Customer Invoices tables based on the following groups:
Commit to QB: “Vendor Bill Processor” and “Customer Invoice Processor”.
Reopen: “Vendor Bill Admin” and “Customer Invoice Admin”.
Made the following changes in the Transactions table:
Allowed the Exim team to use Address Label and Delivery Order actions for Support Request Out and Support Part Shipment Out transactions.
Fixed an error preventing users from confirming In transactions when the item has a default bin.
Made Set As Default button read-only when using Scan Barcode action if the Bin is auto-populated based on the default bin.
Added a confirmation dialog when confirming Shipment In and Shipment Request In transactions to handle overmatch and undermatch items.
A Confirmation Dialog Box
Fixed an issue preventing users from confirming Shipment In and Shipment Request In transactions using Bulk Confirm action.
Renamed Extended Price column to POLI Extended Price in the Purchase Order Line Items and Purchase Order Line Item Breakdown tables.
Improved error message for better clarity when the same item is used as a bill of materials (BoM) component in the Item Sub Assemblies table.
SKEP
Reset the sequence of contract numbers to 001 when the year changes.
Allowed “Subcontract Processor” group members to edit the Contract Number field.
General
Added the following to the Item Requests table:
A notification email to shipmentrequest.fusa@formulatrix.com recipients when a new item request is submitted and processed.
Attachment/Related Tables to allow users to add multiple attachments. Read more about adding an attachment.
Fixed an issue where Autotiga failed to process emails.
What's New in TIGA 10.1?
January 15, 2025
Support
Updated the Sales Orders table as follows:
Renamed the Support section to Licensing.
Moved the License File Uploaded checkbox to the Licensing section.
Updated the Installed Products table as follows:
Removed Installed By field.
Added Demo System Owner column to help track demo systems.
Added Execute Warehouse Comparison Tool action in the Item Inventories table and a monthly scheduler. The tool generates a CSV report for the “Global Support Lead”, comparing five regional support warehouses to identify missing parts.
Automatically create service parts quote product record when items with Service Part Status are marked as Yes.
Updated the Import Parts feature to ensure imported parts are only marked as Service Estimate in the Quote - Products table.
Added the Warehouse Category column to the Item Inventories/Related Tables of the Items table.
Updated the payment terms reminder to dynamically retrieve its value from the Billing Days field in the Accounts table when receiving a PO.
Made changes to the Cases table as follows:
Added Coverage/Related Tables.
Updated pre-install checklist and Google Drive integration by deleting checklist file if the case type changes, retaining files for archived or deleted cases, and adding Generate New Pre-Install Checklist action to delete existing pre-install checklist file and generate a new one.
Expanded the Case History (Read Only) textbox field.
Added Contact column to the list view.
Improved the integration between the Account Visits table and Google Calendar:
Adjusted calendar entry logic for completed visits to generate entries based on linked case entries and travel entries instead of Start Date and End Date fields.
Added Travel Days Before and Travel Days After fields to create calendar entries for travel days.
Added the Rebuild Calendar Entries For This Visit action, allowing users to delete existing calendar entries for a visit and generate new ones.
Ensured calendar entries were updated when account visit records were deleted, archived, or unarchived.
Added validation to make sure the End Date field is filled in the Account Visits table for Customer (Industry), Customer (Academic), Distributor, and Integrator account types.
Created weekly Demo System Tracker report for demo system owners to review and confirm demo systems’ current locations.
Set the Estimated Shipping Quote field to 0 by default for item request shipment in the Shipments table.
Included hourly service rate value in the quote terms.
Included part replacement records when using the Rebuild Service Parts Products Field action and added explanatory text in the dialog box for user clarity in the Hardware Versions table.
Fixed an error when processing a file with a large number of items in the Service Parts Reporting action.
License
The downloaded license file name now matches the FTP server file name.
Added XML declaration node to each license.
Quote
Moved the Product Option field in the Quote - Products table to the Quote - Product Options table.
Fixed an issue where the S&TC price for custom coverage line items of the Service Contract quote was not included in the total sales order price.
Sales & Marketing
Updated the Contacts table as follows:
Added Accounts/Related Tables to allow users to link a contact to multiple accounts.
Made the Address field mandatory.
Added the missing Response and Response Type fields to the Interaction table in Postgres for calculating response rates.
Enabled users to update the Name field in the Territory Mapping Rules table.
All website forms now automatically create sales pipeline entries to ensure no leads are missed.
Origin 1 - Revenue and Origin 2 - Revenue fields now display accurate values, with empty fields set to 0 by default in the Sales Orders table.
Updated the Sales Pipeline table as follows:
Made the Origin 1 - Weight field mandatory with a default value of 100 and set Origin 2 - Weight value to 0 by default.
Added Unknown option to Application Category and Application fields for all business units.
Resolved an issue when importing a file.
Fixed an error when adding a sales pipeline record from the Product Applications table.
Added Marketing Activity table in the Postgres database to make it available to Looker Studio.
Warehouse & Bonded Zone
Fixed an issue where the Fulfillment field in the Purchase Order Line Items table did not update correctly after bulk updating transaction line items.
Resolved the discrepancy between the Quantity Accepted in the Shipment Line Items table and Quantities in the Bonded Zone Reports.
Fixed an issue where Monthly Report data appeared empty in the Bonded Zone Reports.
Fixed an issue with Bulk Confirm action where the system incorrectly processed unselected transaction line items.
Updated the error message when adding the compliance certificate attachment from the Items table.
Fixed an error when bulk updating the Notes field in the Work Order Line Items table. Read more about bulk update.
Added validations to prevent circular paths when creating, updating, linking, and importing BoM.
Improved the design of the Result of Analyze tab when using scan barcode functionality:
Removed extra space when table content is empty.
Changed the color of overmatch and undermatch counts to red.
SKEP
Added validation to ensure a shipment record links to a single transaction for the SKEP process.
Removed a validation preventing users from creating Shipment In transactions when a subcontract work order (WO) does not have SKEP list records.
Production
Removed the time information from the Trial Date field in mold trial creation emails. Read more about creating a mold trial.
Time Tracking
Updated the timesheet submission email template to improve readability.
General
Updated the publication date of the Publication API for the Formulatrix website.
Added an Invoice Type dropdown to select different header options for the generated invoice PDF.
Consolidated Google Analytics data into monthly reports.