2022¶
What’s New in TIGA 7.12?¶
Support
Added Closed - Expired status for Service Estimate (SE) quote with the following conditions:
If Quote Date and Quote Validity Period is before today.
The status is PO Received or Empty.
Set the sequence for SIM (Support Invoice Monthly) quotes to follow SE quotes in the Quote Number column.
Updated the Not Covered By Maintenance drop-down to Time and Materials (T&M) in the Coverage table and related workflows.
Added office averages and the following data to the FSE Time Utilization Report:
Average customer visit per week.
Average travel time visit.
Percentage of FSE working days (non-PTO and non-Holiday) visiting at least one customer.
Average hours per day, per visit.
Added Download FSE Utilization Report action button to the Employee table.
Added Software Downloads and Support Training Videos fields to the Hardware Versions table.
Added Ready For Installation checkbox for Pre-Install case linked with Account Visit to the Case table. TIGA will send a notification email to the case visitor, manager, and user who checks the box.
Quote Generation
Updated Maintenance labels in Maintenance quote, quote configure tools, internal and external PDF generation, sales order, related workflows, and emails to Service Contract.
Renamed Maintenance labels to refer to Coverage in the Configure Wizard and Quote Line Items tables.
IME System
Created an “IME Admin” group and set the members as the recipients of the notification email sent when a user submits or revises Mold Design Revision History.
Production
Made changes to Document Control Revision History table related to supporting document, as follows:
Added Attachment (Published Document) to the Document Control Revision History related tables only allowing single file attachment.
Changed the Attachment (Document Revision Attachment) to Attachment (Supporting Document).
Limited access to modify or delete Attachment (Published Document) with statuses other than Draft or Request for Revision / Initial Release to the Document Control members only.
Removed Quote, Quality Score, and Calculated Score fields from the QA Tracking table.
Bonded Zone
Add shipment schedule that sends notification email for the following shipment documents:
IN Type shipment documents to PSL and PRO warehouse not linked to shipment within a week from the delivery date.
BC 2.7 Type IN, BC 2.3, BC 2.6.2, and BC 4.0 not linked to Shipment In or Shipment Req In in three to seven days after their creation.
Added Restricted checkbox allowing only “Item Administrator” group members to modify the Warehouse table. Learn more about Warehouse management.
Bug Fixes
Fixed the error when unlinking Purchase Order Line Items Breakdown.
Resolved the error in committing the vendor bill to QuickBooks due to the unavailable Chart of Account.
TIGA will not send a notification email when users fail to close a work order. Click here to read more about Work Orders.
TIGA will not subtract the In transit if its value is 0.
Previous Releases¶
What's New in TIGA 7.11?
Sales & Marketing
Added the Make Public on Website checkbox to the Patents table.
Excluded the record created for testing purposes from TIGA live.
Split the Origin field in the Sales Pipeline into Origin 1 and Origin 2 and added Origin Detail
and Origin Weight fields to each. Set the total of the two Origin Weights to 100.
Admin & Finance
Made some changes to the maintenance invoice PDF:
Fetched the Quote line items information to generate the invoice.
Added Attn. in the Ship To column.
Added Print Barcode Label action button to the Bin Inventories table to generate the Barcode ID and the Bin information.
Enabled print Each Quantity option and decimals in Print Barcode Label.
Bonded Zone
Reformatted the PO ID from 24 to 10 characters to avoid issues caused by lengthy PO ID when used as a reference.
Added validation to ensure users can only create a new Issued Out if the WO status is Open to Buy or Issued.
Support
Removed the shipping address mismatch warning if the Item Request Type is Field Service Parts Return.
Made some changes in the Cases table:
Moved Account Visits under Quotes.
Removed Service Estimate and Service Estimate (Primary-Cases) from Related Tables.
Renamed all Maintenance labels to Coverage in the Coverage table.
The system will not send invoice request notification when Service Estimate (SE) quote is either requested
or completed, and all cases linked to it are Closed.
Removed broken and unnecessary links in the Items Shipped notification email.
Send replenishment reminder emails based on the warehouse Category.
Cleaned up the Customer Activity report as follows:
Excluded Labor if the value is “0”.
Replaced Account column with Institute.
Renamed Support field to Support Rate.
Renamed Travel field to Travel Rate.
Made some changes in the Warehouses table:
Changed the recipient and content format of the Untracked Parts In Customer Warehouses email.
Changed the hyperlink for the “Instructions here”.
Set the End Date in the Account Visit table to be equal to or greater than the Start Date or blank
and added an error message if the condition is not fulfilled.
Included the following data to the Support Team Time Utilization report:
Time Spent at Customer Sites
Time Spent Doing Remote Customer Support
Time Assigned to Non-customer Activity
Time Spent Traveling
Number of Customers Visited
Total Time (Hours)
%TSACS (Time Spent at Customer Sites)
%TSDRC (Time Spent Doing Remote Support)
%TATNCA (Time Assigned to Non-customer Activity)
%TST (Time Spent Traveling)
Time Tracking
Enabled history record tracking in the Vacation report.
Adjusted the height and toolbar of the Timesheet wizard.
IME System
Added View Mold Maker action button accessible only to the PPIC team to the Mold Maker table.
Added Generate Process Card action button to the Mold Maker table. This action button is available
when the Toolpath Schedule & Barcode Material fields of the selected Mold Maker are filled.
Send an email notification to the injection team when the Mold Maker status is Closed.
Send an email notification to the Mold Maker record creator when the Operation Plan Date is filled.
Added Download Process Card action button to the Process Card table to generate a record.
Enhanced the Mold Maker table as follows:
Barcode Material Order Number is automatically incremented in every mold maker creation.
Deleted Pick STD, Printed, and Complementary fields.
Auto fills mold maker project based on MoldDesign.Project
Added Operation Plan attachment to Mold Maker.
Added Toolpath Schedule and Barcode Material sections to Create Mold Maker window.
Updated some fields in the Mold Maker table as follows:
Changed Estimation Material field to Estimated Material Availability.
Removed Barcode Material field.
Removed Material field.
Added Material Availability field and set it to date type.
Committed and Borrowed Part
Added history information to Borrowed Parts for the following use cases:
Borrowing Parts
Approving Borrowed Parts Requests
Rejecting Borrowed Parts Requests
Canceling Borrow Part Requests
Returning Borrowed Parts
Partial Returning Borrowed Parts
Bug Fixes
Resolved incorrect BU allocations in the Maintenance sales order
Solved the maintenance merge feature issue in the sales quote.
Send Timesheet Submission Reminder after a new employee’s start date.
What's New in TIGA 7.10?
Support
Enabled Service Estimate quotes deletion if:
the status is Draft, and
there are no linked Quote Line Items and Quote Sale Term Line Items.
Linked Item Request Line Items to Item Inventories to show the in stock from the source warehouse.
Enhanced the Draft state email notification by:
Adding Inventory Status column.
Updating the All Parts in Stock column to No if the requested parts are not in stock.
Added Item Description field in the Quick View Part Replacements and Edit Part Replacements windows.
Changed the Account Visit relationship from One to Many to Many to Many.
IME System
Created the following tables and their related tables in the Production application:
Mold Maker
Toolpath Schedule
Barcode Material
- Process Card
Process Card Line Items
- Evaluation Sheet
Evaluation Sheet Line Item
- QC Sheet
QC Sheet Line Item
CNC Machine
Added validation to the QC Sheet table to edit an Approved/Not Approved record or to approve a record without
an authorized user and send an email notification after creating an Evaluation Sheet or Quality Control (QC) Sheet.
Automatically generate Toolpath Schedule and Barcode Material when creating the Mold Maker record.
Added Evaluation Sheet and Download QC Sheet Report action buttons to generate reports.
Bonded Zone
Added editable Harmonized Tariff Code linking to the Shipment Line Item in Commercial Invoice
and linked Swap Invoice to the Shipment Line Item.
Assigned To Country for the Notify Party field.
Admin & Finance
Added an editable Company field in the Sales Orders (SO).
Unclear Error
Clarified the error message appearing when the Table field was empty during report creation.
Bug Fixes
Fixed the error in linking WO (Work Order) to PO (Purchase Order).
Updated the error message when committing the vendor bill to Quick Book (QB) and registered the CAD (Canadian dollar) to the Chart of Account (COA) table.
Revised the error message when entering an invalid email address or password during login.
Updated the error message displayed when importing a CSV file because the Base Price Currency field in the Quote-Products table is empty or filled with a currency other than USD.
Fixed the miscalculation of the Deferred Balance for a month with a Closed status in Revenue Recognition (RR).
Attached the external quote in the state email sent to the second approver.
Matched the In Stock items in the Formulatrix eStore warehouse with the one in TIGA after synchronization.
What's New in TIGA 7.9?
Sales and Marketing
Improved the performance to process autotiga messages.
Changed the logic to prevent incorrect territory mapping when importing or creating contacts.
Quote Generation
Cleaned up the inconsistency format for product price by default setting the currency as USD in the Base Price field. A warning message will appear if you set the currency to others unless the amount is left empty.
Support
Allowed multiple line items with the same part #. See also, Requesting Parts.
Converted the Map URL field into a URL link.
Added new logic to notification email. TIGA will send email notifications if the following conditions are fulfilled:
The case is linked to an account visit or a part replacement.
The case priority is not Low.
The case category is Hardware.
Removed corrupted data and added validation to unlink a product before unlinking an account to avoid corrupted data.
Removed the error message but disabled the SUBMIT button in case of no case entries, travel entries, part replacements, shipping, or expenses during the process of getting invoice.
Enabled notifications email to zak@formulatrix.com for unavailable important parts in support warehouses.
Enabled automatic copy of Company field for a company with prior access to Item Request table when using the quick fill tool.
Committed and Borrowed Part
Added Return Part action button to return parts from the borrowed parts. Read more about Borrowed Parts.
Set the Committed Available Quantity (CAQ) to 0 if the Work Order (WO) status changes to Closed.
Added Cancel Borrowed action button to the Borrowed Parts table to cancel the borrowed parts that have been approved. The CAQ will be returned to the borrowed WO upon cancellation.
Allowed partial approval of the requested Borrowed Parts. The CAQ for the Borrowed WO will increase based on the approved Quantity.
Updated return status to Returned after all parts are returned.
Bonded Zone
Added validation when you Create, Edit, or Clone Item in the CRM and Bonded Zone application. The Cost currency and amount should be both defined or emptied; otherwise, an error message will be displayed.
Enhanced the logic to search for WO Lender. Automatically find the WO Lender if you leave the field empty. An error message will appear if your requested part is not available.
The system will update the Notify Party based on the company’s address linked to the country in the To field of the respective shipment record.
Redesigned the Quick Approval dialogue.
Production
Send a reminder to the approver every five days from when the record status changes to Submitted for Approval until it is approved.
General
Increased the STC (Shipping and Travel Costs) column precision up to 8 digits to accommodate large values.
Bug Fixes
Added validation to avoid the duplication of quote numbers when cloning archived quote records.
Fixed record data on the live site to show the correct status.
Fixed an error when Work Order Approver could not be edited, although the Work Order status is Revised.
Allowed decimal values and stopped rounding them in the CAQ ( Committed Available Quantity) to resolve the out-of-range error in the Work Order Line Items.
Fixed the validation for editing the closed invoice record. You have to Reopen the record to edit; otherwise, an error message will come up.
Fixed the price discrepancy between Vendor Bill Line Items and Quickbook. The price is now the same.
Solved the error message issue when opening the Reports table in the Bonded Zone application.
Fixed the CAQ wrong calculation when receiving a Purchase Order with multiple Work Orders from the same Work Orders Line Items (WOLI).
Fixed CAQ miscalculation when receiving some WOLI using a single Purchase Orders (PO).
Resolved an error that prevented you from approving the time tracking via the email button if you had not signed it previously. Click here to read more about Time Tracking.
Fixed an issue where the Recognized Amount was not updated correctly.
Solved the incorrect Recognized Amount issue for each use-case of rescheduling.
Resolved an issue with creating multiple Revenue Recognition records for a single month.
Fixed the incorrect date of the Credited Revenue Recognition schedules.
Solved the incorrect recognized amount for the new Revenue Recognition records or updated RR during rescheduling.
What's New in TIGA 7.8?
Sales and Marketing
Added new fields to detail and list view to record information regarding the customer’s needs, instructions, and why they chose us.
Quote Generation
Added the following features:
Added Company field in Quick View Invoices window. The company’s name and address will appear in the Quote pdf.
Added Sales Bank Account table.
The Instruction Notes in the Quick View Sales Bank Account window will appear in the Invoice.
Admin and Finance
When you change the coverage status for Hardware items, the PM Included field also need to be updated.
Decreased the decimal in the commercial invoice as follows:
Subtotal, Total, Shipping charges and sales tax updated to two decimal places.
Unit price and line items total set to three decimal places to minimize the overall discrepancy
Support
Tool for tracking down parts shipped to customers but not used.
Custom report: List of parts that have been replaced in the field but are not available in support warehouses.
Add spaces between Amount (CurrencySymbol).
Display child records.
Eliminate Contact auto-selection.
FSESV line item should be cloned as-is, not regenerated from scratch.
Fix Cases Accounts Filter.
Shipping address mismatch warning.
Item Inventory “In Transit” field reset to 0 during data migration.
Incorrect link in PO Email.
New Action: Generate FSE Toolbox Replenishment Request.
Warning should be displayed while updating the case entry.
Warning will not appear if no account is linked to the Maintenance record.
Bonded Zone
Added Committed Available Quantity field to store the free item stock for the selected item.
If the linked Shipment IN transaction line items is confirmed, the value in the Committed Availability Quantity field will be automatically increased.
The value in the Committed Availability Quantity field will automatically decrease after the linked Issued Out in the Transaction Line Items field is confirmed.
Added the Borrowed Parts table to the Bonded Zone application. This table saves the information between WO Lender and WO borrowed.
Added Request to Borrow Parts action button to the Work Order table. This action defines the quantity of the requested item and the lender of the Work Order.
The WO lender owner can use the Approve/Reject Borrow Parts action button to approve the quantity requested or reject the borrow request.
Added Recalculate Committed Availability Quantity action button to the Work Order Line Items main table. This action functions to recalculate the Committed Availability Quantity for the whole record.
Added validation to PO and Shipment In in the Transaction table. An error message will appear when the user links the Shipment IN transaction to the shipment unrelated to the selected Purchase Order.
Added new custom action that allows users to configure and generate swap invoices and mark the Shipment Line items as available in swap invoices.
New custom action can allow users to configure and generate Packing List and mark the Shipment Line items items as available in packing lists.
Time Tracking
If the member of the Admin Manager Group reopens a timesheet from the prior month, TIGA will send an email notification. For more information, read Approve and Reopen Employees.
Production
Set the Result RPN field to be read-only and auto-filled by the system.
Added the name listed in the Verified By field in the Mold Design Revision History table as the recipient of the approval and revised email of Mold Design Revision History.
You can set the request priority to Medium, Urgent, or Top Urgent in the new Priority dropdown of the Create New Mold Design table.
State Management and Email Links
TIGA will send both Internal and External PDFs when you extend the quote.
Revenue Recognition
If the beginning date and months are null, you can set the Defer Revenue checkbox to false for credited and reissued invoices.
Bug Fixes
Fixed an issue where you could not add new records while opening another record in a new tab.
Solved the following issues:
An error message was occasionally thrown when you expanded the attachment or related table.
Pinned pages that were reset when you maximized the related table.
Fixed an error when the user tried to confirm the Issued Out transaction manually.
Fixed the grouping issue that was not alphabetically incremented after adding some custom maintenance and applying a discount.
Fixed the Total Price calculation error when the user submitted the sales quote for approval using the State button.
Solved the data discrepancy between TIGA and the approval email sent to the manager.
Fixed the doubled FSESV amount when the override price factor is added.
What's New in TIGA 7.7?
Sales and Marketing
The New Leads email notification will exclude all closed sales pipeline records.
Quotes
TIGA will record the correct Quote Approver if you select the Let other Approve option when submitting an Instrument or Consumable Quote for approval. Read more about Creating Quotes.
Added Reinstatement and Remote Inspection values to the total calculation in the approval email for a submitted Quote or a request to extend an expired Quote.
Support
Warning message will appear in Case Entry records if a service contract does not cover the related system.
Fixed error that prevented batch updates of cases.
Feedback email cleanup.
For requests in the ‘Draft’ state, an “all parts are now in stock” email notification will be sent to the Requester when all the requested items in IR are in stock.
Eliminated the filter on the Account selection dialogue when creating or editing cases.
Service Estimate quotes now default to a 90-day validity period (formerly 60).
TIGA will send the Invoicing Completed once the customer paid the invoice, instead of when the invoice has been created in Tiga.
Bonded Zone
Added new PO Shipment functionality to get Items from FUSA to FORB. It currently prioritizes the Engineering Type Purchase Order since there is only a High Priority Bin available. See also Purchase Orders.
TIGA will leave out the records whose date is confirmed before the Closed date to avoid errors in the Quick Book (QB) journal.
Sales Order
Added new validation to the Sales Orders table. You have to complete The Special Instructions and Notes field or write N/A. Otherwise, TIGA will throw an Error message.
Time Tracking
When approving multiple timesheets, TIGA will arrange the records alphabetically and chronologically to make the approving easier. For more information, read Approving Weekly Time Entries.
The Comment box in the Submitted Timesheets window now includes the Product and Account details linked with each case entry.
Removed unnecessary punctuation in the comment box when a product was not present.
Item Inventories
The Item ID field in the Item Inventories table is not editable anymore.
Production
Added Part Name and Part Number to the Mold Design Revision History report and the following email notification:
Submitted Mold Design revision history
Revised Mold Design revision history
Added the third Approver for the Mold Design Revision History.
Added the third Approver for the Mold Design Revision History.
Security
The Link to Group Membership window now has a Created Time column that can be used to sort the data in either an ascending or descending manner. You can also assign users to a group and multiple users to a group at once.
Bug Fixes
Fixed the wrong validation issue when you, as a member of Support Manager, updated or created Quote - Sale Terms / Checklist that Quote Type is Service Estimate.
Fixed duplicate attachment issue in the Email and TIGA for the following situations:
The email attachment was duplicated when you submitted or resubmitted a Quote for approval.
TIGA attachment was duplicated when an expired Quote was rejected and resubmitted to extend the expiration date.
Added a warning message to prevent the partially opened Quick View / Clone View while cloning.
Fixed an issue where the Country field in the item request generated through custom action in Quotes was not being assigned. The Country field comes from the account linked to the customer contact.
Fixed an error thrown when you wanted to change the WO from Closed to Open to Buy.
Fixed an issue caused by a subview that did not display the Origin Detail and Origin Referral in the detail view.
Resolved the Generate Bin report issue. TIGA can now accommodate items that had never been stocked in the Warehouse and mark them as Never Stocked in the report.
Resolved an issue with the In Stock field not being updated according to the item inventory updates for items in Item Request Line Item (IRLI).
What's New in TIGA 7.6?
Quotes
You can add and distribute a discount to all maintenance line items in SOLI included in the Quote by using the Discount in Percent and Discount in Nominal options in the Configure Shipping and Discount section of the Quote wizard. Learn more about the Quote Wizard.
You can specify S&TC and Price as decimal values when configuring Custom Maintenance or Products.
The S&TC field of the Maintenance window now accepts decimal values.
FSESVAD will not be added to the link case warning message while requesting an invoice if both Fixed and Hourly Rates Line Items are present.
Updated the shipping cost fetch logic to show the Estimated Shipping Quote if the Final Shipping Cost is not present in the invoice summary requested using CRM Data.
Bonded Zone
A transaction with the Transfer In type can now be linked to a closed Work Order. See also, Transferring In.
Support
Visitors can now update fields related to expense reports.
In the Quote, the &Institute Address and Account Address are not included when Use Contact Address is selected.
The Travel Zone Multiplier will get updated appropriately during the cloning process.
Added the Product Manager and Production Manager fields to the Create New Product Type wizard.
The Generate BoM feature is available in the CRM app Items table.
The Shipping Notes page now includes the Item Description for each item with the shipping reminders.
Added the following validations to the warehouse transfer process:
The source warehouse in the Account category cannot transfer parts to the warehouses in the Formulatrix category.
Only PIC and Support Manager groups can perform Warehouse adjustment.
Made minor improvements to the Watched Case notification as listed below:
Updated Case Entry Date Format updated to YYYY-MM-DD.
Added Case Subject in the email along with some gap alignment corrections.
Updates to the Case Entry fields no longer trigger Case Updated notifications. Only updates to the Case Entry Description field will do so.
- Production
Updated the Detail View layout and renamed the following labels:
Category Section to Section Category.
Category Document to Document Category.
Category Document Code to Document Code Category.
State Management and Email Links
Improved the WO approval email to sort the Work Order Line Items’ price from highest to lowest and added the Quantity, Item ID,
and Item Description information for the production WO.
Added the State drop-down list next to the Actions menu of the corresponding tables to change some WO and Time Tracking records’ states.
Added the Reject button to reject the submitted Quote in the Quotes notification email.
Time Tracking
Added the Weekly Hours information to the Time Tracking approval email.
Added the Vacation Report command to the Employee HR table’s Actions menu, which allows you to generate the selected employee’s vacation date and balance report.
Changed the minimum Weekly Total requirement to submit timesheet from 10 hours to 1-minute activity. Learn more about Time Tracking.
Bug Fixes
We corrected the status change issue after you cloned the Instrument Quote, which Installation type is No Install Needed.
The new Quote status type will remain the same.
We resolved the empty Internal Quote attachment issue that happened in the Instrument Quote.
We fixed an error where you could not edit the Override and Individual Price factors for Quotes defined as Included or Declined
in the Custom Maintenance.
We resolved the software maintenance grouping issue where the alphabet for software maintenance was incremented.
We fixed an issue where the Reinstatement and Remote Inspection fee did not appear in the PDF attached to the approval email.
We fixed the discrepancy in the Reinstatement fee between the internal and external PDF.
We fixed an error thrown when you wanted to adjust the quantity of an item using the Warehouse Adjustment action.
We fixed an error that occurred when you ran Auto Multi PO for WO that had Open to Buy status.
We resolved an issue that occurred when Invoice could not be committed because it had the Revenue Recognition schedule began on a closed month that was not yet linked to any schedule.
The old approval email will become obsolete if the WO is revised.
We improved the approval process, so the submitted time tracking can be approved using the button from the email.
The weekly hours will keep updated after editing the submitted record.
We added a dropdown in the Office field in the Create New Time Tracking window. You can select your office location from the list.
We resolved an issue where the Approved Time Tracking could be deleted.
Unsubmitted Time Sheet report will not show Undefined. This value is only for the employee that never fills the time tracking.
We fixed an error in which the managers could not approve the timesheet containing a PTO record from an inactive/archived employee.
You can delete and unlink case entries from main or related tables.
We redesigned the Receive Items window so that all warnings will be visible.
We fixed an error that occurred when you cleared the Need to Arrive by Date in the Item Requests draft.
We resolved the authorization issue while trying to generate a webinar report from the custom action.
We fixed the Merge feature issue. It now works well on every table.
We fixed the issue where TIGA failed to process the Liquid Handling consultation requested by Autotiga emails.
What's New in TIGA 7.5?
Quotes
Displays the FORMULATRIX Service Estimate Site Visit (FSESV) and Preventative Maintenance (PM) Items in the Quote Wizard
The Quote Wizard now provides you with the specific products for the FSESV and PM. Learn more about the Quote Wizard.
The Travel Zone Price Multiplier calculation for FSESV will be based on the Country and the State of the Account for Maintenance Quote.
Added Price Factor for FSESV and PM
On Quote Products such as PM and FSESV, there was no Price Factor field when creating, editing, cloning, or receiving a PO. The price is already based on the current Price Factor of both Internal and External Quotes PDF. Learn more about Quotes.
The Currency Rates Are Now Available for the Quote Product
Both regular maintenance and custom maintenance do not require currency rate multipliers.
Renamed Some Tables Related to Quotes Configuration
Quote - Self Approvals to Quote - Authorized Approvers
Quote - Shipping Zone Cost to Quote - Service/Installation Zone Cost
Quote - Sales Zone Line Items to Quote - Shipping Zone Cost
Renamed Some Sections in the Quote Wizard
Edit Line Item to Line Items
Configure Shipping & Discount to Shipping & Discounts
Edit Terms to Terms
Added the External Quote PDF in the Sales Quote Approval email.
Support
All “Watched Case” email notifications now have the same format.
Improved the “Watched case” email for better readability.
The Case owner will get notified when someone watches a case.
Improved performance of the Item Request ‘Receive Items’ tool.
Added documentation-related links.
Canada travel email updates.
TIGA will display a warning if the EOL Date is changed.
The All EOL Notifications Sent field has been added to the List view.
Production
Added the Download Product Specification Report command to the Mold Design table’s Actions menu, which allows you to save a Mold Design record as a PDF file.
Added the Download Bill of Material Report command to the Mold Design BoM table’s Actions menu, which allows you to generate a Bill of Material Report PDF from the selected record.
Added the Download DFMEA Report command to the DFMEA table’s Actions menu, which allows you to generate a DFMEA report PDF.
Added some validations to the tables related to the Mold Design workflow.
Time Tracking
TIGA will automatically set the Unapproved Timesheet data saved until 2021 to Approved and also calculate the PTO balance accordingly.
General
TIGA’s performance has been dramatically improved to speed up the data loading in each table so you can now work more efficiently.
Added the workflow flag [_wf] to the History for every unspecified workflow update.
Bug Fixes
We fixed an issue with Duration Hours in Time Tracking becoming 0 after a Timesheet was reopened and submitted.
Bug When User Submitted Timesheet. Updated the Request Approval email so that it becomes stale after a Timesheet was updated or reopened.
We resolved an issue where the STC Amount in the Internal Quote PDF did not reflect the specified “Rate” in the Quote wizard.
We corrected an issue in the Quote wizard where the Total (USD) information displayed too many digits after a coma.
What’s New in TIGA 7.4?
Quotes
Set Price Factor for Each Quote Line Item
In the Quote Wizard, TIGA allows you to set the Price Factor for each Maintenance Quote line item, except for Custom Maintenance. Learn how to configure Quote Line Items.
The Override Price Factor field in the Quote wizard will be read-only if you enter values for the line items’ Price Factor.
After adding a new Price Factor value to an item in the Maintenance Quote, the price of the item will be automatically updated.
Improved the Receiving PO Process on Maintenance Quotes
New relationships were added between the Maintenance and Items tables for assigning the Item ID to the SOLI when receiving a PO for a Maintenance Quote.
You will receive a warning message when receiving POs if the Item ID is not assigned to the Maintenance records of the account for which the Quote is being created.
Time Tracking
Improved Time Tracking
The Time Tracking Approvals table now includes Duration Hours information, which enables you to easily find the total weekly hours for both submitted and approved Timesheets. Learn more about Time Tracking.
The Timesheet’s status can also be changed in the Time Tracking Approval**s table using the **State drop-down list on the Table bar.
TIGA allows you to approve submitted Timesheets directly from the email body of Timesheet notification emails by clicking the Approve button.
Support
Added the Watch and Stop Watching commands to the Cases table Actions menu for easily monitoring cases. Clicking the Watch or Stop Watching command will add or remove you from the Employee (Watchers) list.
Email notification is sent to Case Watchers when a case is updated.
Added the Top Level Assembly checkbox field. Defaults to false for existing and new records.
Changed the word Canceled to Cancelled in the Item Request notification emails.
Bonded Zone
New Journal Mapping Data
Journal mapping in QuickBooks (i.e., Shipment Out, Support Part Shipment Out, and Support Request Out) is now based on a specific collection of data in the Product Family table. This table also replaces the Trax Product Family table in WO creation.
Added a warning message and validation that prevents the WO approver from approving the WO through the Approve button from a stale email. Learn how to approve a WO.
Production
Notification upon the Design Mold Creation
In the Mold Design window, the Design Mold Requestor field cannot be empty. TIGA will notify the Design Mold PIC and requester via email when a new Design Mold record is created.
General
Added the Search Function on “in menu” Table Selection
The TIGA menu selection table now has a Search box. Filtering the menu contents based on typed words will make it easier to find the table.
Added the Scheduled Maintenance notification to the TIGA homepage prior to releasing TIGA newer version.
Bug Fixes and Other Changes
Fixed an issue where the Custom Maintenance price became 0 after the Override Price Factor value for Maintenance Quotes had been added/changed.
Fixed an issue where the Maintenance Table Visible feature didn’t properly work for the Internal Quote PDF.
Fixed an issue where Support team Case Entries on Sunday didn’t get imported to the Time Tracking.
SIM Quotes Archived (Canceled Quotes) Record Quote# Are Being Duplicated
This issue has been resolved by sorting SIM Quote records based on the latest numbers among active and inactive SIM Quote records. This helped assign the correct Quote # to the newly created SIM Quotes.
Auto-SIM tool
Resolved the issue of SIM Quotes being created for cases that are covered by a service contract.
What's New in TIGA 7.3?
CRM Application Updates
Quotes
In order to increase convenience, you can now review and approve a Quote right from the Quote notification email.
Added the ability to set the Start and End dates of Custom Maintenance Quotes PDF as TBD via the Eye icon in the Quote wizard. This feature helps you re-define the actual instrument warranty dates. The Quote PDf will be updated with line items for the corresponding instrument maintenance. See how to configure Quotes.
TIGA allows you to edit the Payment Ter**ms for **Maintenance Quotes in the Edit Terms section of the Quote wizard, giving more flexibility in arranging Payment Terms with the customers. Learn how to edit Payment Terms.
Time Tracking
People in the Admin Manager group can easily generate unsubmitted Timesheet reports using the Unsubmitted Timesheet Report command in the Actions menu of the Time Tracking table. The report details all unsubmitted Timesheets of employees in a specific office location over a specific time period, which is useful for evaluating the Time Tracking system. Learn more about Time Tracking.
Sales and Marketing Updates
All webinar attendees from Zoom meetings will be regularly saved in the Interaction table, so you can keep up on any sales prospects.
Removed FLT Americas - Jian from the Sales Territory database and updated all the corresponding contacts and sales pipelines to FLT Americas - Tom.
TIGA automatically sends a weekly Leads email notification to each Sales representative, which contains Sales Pipelines with the Probability of 0%.
Support
Re-added the Shipping City and State fields to the System Retrofits table.
Added the System EOL’d option to the System Retrofits Status list.
Bonded Zone and Production Updates
TIGA allows you to submit Design Molding Revision records with the Draft status using the Submit Design Revision History command under the Actions menu.
Added new commands to the Actions menu in the Mold Design Revision History table, which allow you to view, approve, and revise the existing Design Molding Revision records.
Improved the Scan Barcode Shipping process to include the Picking and Packing information. The redesigned Scan Barcode Shipping window also has a cleaner interface, removing the Print Label-related information for better display.
Enhanced the Scan Barcode Shipping display to be more responsive when being viewed on a smaller device screen.
Warehouse/Admin
Improved TIGA-FedEx integration to send the latest Shipping Date information through API.
General
Google Authentication
Quick registration and login with a Google account. New to TIGA? You can register using your @Formulatrix or @m2 Google account on the TIGA login page in just a few clicks.
TIGA will automatically send a notification to forindo.it@formulatrix.com when new users have successfully registered to TIGA via Google accounts
TIGA allows you to generate customer contact reports from the Reports table that contain active contacts whose Accounts have Installed Product = Mantis.
Bug Fixes and Other Changes
Removed the Sales Notes information from the Quote - Maintenance email notification.
Fixed an issue where TIGA displayed the checklist warning message, although all the checklist options in the Checklist section of the Quote wizard had already been selected.
Removed the Eye icon for Consumable Quotes in the Quote wizard.
Fixed an issue where employees’ PTO and Accrual data in the **Time Tracking Employee H**R table didn’t get stored in the TIGA database.
Fixed an issue where the Address field in the Shipment record didn’t get updated with the latest shipping address during the cloning record process.
Fixed duplicate Shipment Line Item Quantity issues in Intercompany POs.
Fixed an issue where the From address information appeared in the To address area in the FedEx Create Shipment.
Fixed an issue where TIGA failed to create, edit, or update a record with the Zone Name data in the Quote - Sale Terms/Checklist table.
Fixed the AutoTiga email workflow issue, where some emails were not getting processed by the system.
Fixed an issue where adding the WO’s Approver and Serial Number information could only be done if the WO had status Draft or Revised.
What’s New in TIGA 7.2?
CRM Application Updates
Quotes
TIGA allows you to add custom terms for Maintenance Quotes in the Edit Terms section of the Quote wizard. Your custom terms will be in red text in the Quote PDFs for easier identification. Learn how to enter custom terms <Configuring_Quote_Line_Items.htm>.
Added the ability to extend the Maintenance Quotes expiration date using the Extend Expired Date command in the Actions menu. Learn more about Quotes <Quotes_Overview>.
When receiving a Purchase Order (PO), TIGA will split the maintenance price for Service and Parts. The SOLI from the External Quote PDF will comprise Hardware (Parts, 10% of hardware cost without S&TC) and Services (90% of hardware cost without S&TC), S&TC (90% of total S&TC), and Travel (10% of total S&TC).
Enhanced the calculation for Maintenance Price. The calculation for Quote Line Items will be based on a year being equal to 360 days or 12 months.
TIGA will display a warning message if you enter text in the Price field of the Configure Custom Product dialog.
TIGA will display a warning message when the Quote currency does not match the existing Maintenance currency.
TIGA will display a warning message when the Quote Line Items data is dirty to prevent the Sales Order cost from mismatching the Quote when receiving POs.
Added a new drop-down option to the Maintenance Quote configuration, which allows you to combine the existing Hardware and Software maintenance costs in the Quote PDF.
The Sales Order Line Items (SOLI) and its calculations in SO for a Maintenance Quote will be based on the external Maintenance Quote PDF.
Support
Sales and Marketing
Create Territory Reports. Outstanding Customer Survey, Demo, and LH Sales Activity reports will be auto-generated and sent through emails once a month by TIGA for better sales activity tracking.
Added the Business Unit field to the Forms table, for easier instrument classification.
Removed the Form Date information from the Sales Pipeline detailed view.
Changed the Business Unit and territory assignment of sales-pipeline related to the Product µPulse from PC to FLT.
Time Tracking Application Updates
Added the Office field in the Timesheet wizard so you can specify the actual office name where you work for. Learn more about Time Tracking <Time_Tracking>.
Timesheets with the Weekly Total fewer than 10 hours cannot be submitted for approval. Learn how to submit Timesheets for approval <Time_Tracking>.
Bonded Zone and Production Updates
Improved the Document Control validation in the Document Control and Document Control Revision History tables as follows:
The Add, Clone, and Delete buttons are disabled for regular users.
TIGA will display a warning message if the Edit is done by someone outside of the Document Control Member group.
Only people in the Document Control Member group can change records’ status from Draft to Submit for Approval, Submit for Approval to Approved, Approved to Released, or Released to Deactivate.
All TIGA users can create, edit, update, and delete records that have Request for Revision or Draft status only.
Automate the creation of the shipment when you change the Purchase Order’s status (PO) to Sent. TIGA will ignore it when the shipment for the selected PO was created before. Learn more about Purchase Orders <Purchase_Orders_Overview>.
Improved receiving goods vs vendor bills journals. The journal mapping to QuickBooks has been improved to the new mapping rules, where partial goods will be recorded.
TIGA will prevent people who are outside of the Purchasing group from changing Work Order’s state to Auto Multi PO. Learn more about Work Orders <Work_Orders_Overview>.
For suppliers that have not been approved, you can resend approval requests via the Resubmit Supplier command in the Suppliers table’s Actions menu.
Added the Shipped Date and EOL Notes fields to the Hardware Versions table.
Added the Delay Requested (See Notes) drop-down option to the EOL Notification Status menu in the Installed Products window.
Added the Chargeable Weight (Kg) field to the Shipments window.
Added the Suppliers Commodities table to the Suppliers table.
Added the For Production checkbox to the Suppliers table detail view.
Removed the Notification Sent checkbox from the detail and list views of the Installed Products table.
Bug Fixes and Other Changes
Report emails that have .CSV attachments with size greater than or equal to 2 MB will be sent as a ZIP file to reduce storage use and ensure data remain intact.
Added new shipping validation if FeDex is selected as the Courier in the Shipments window.
Added the Configure FedEx Shipment command to the Shipment that will submit the shipment to FedEx. This command is only available with courier is FedEx and the From/To states is United States.
Changed validation for contact and shipment details and added validation to the shipment for FedEx:
Phone number should be 15 maximum characters and only numeric values.
The Sender Email field must be in an email format.
The Sender Name field cannot be empty.
Added the extension phone number field will be available next to the From Phone Number field in the Shipments window when FedEx is selected as the Courier. This allows you to type extra numbers if the phone number reaches the maximum character.
Added an Address resolution that only appears when the country From and To = United States and Courier = FedEx and there is a change in the address information (Street, City, State, Country, and Postal Code). All this is available upon the shipment record update or creation.
Added validation to the Package Line Item table so the Weight field can be empty and the Dimension field becomes mandatory for the FedEx Courier.
Added the Run Accrual command to the Employee HR table that generates the Accrual report.
Added the new Commission dropdown options for the SO: Legacy Product, New Product, and Multiple. By default, TIGA will set the Legacy Product upon SO creation.
Added the Report Missing FIFO TLI command in the Actions menu of the FIFO table that helps you quickly find any missing TLI data in FIFO within a certain date period.
Added new many-to-many relationship Contacts (Watchers) to the Cases and Cases (Watching) to the Employees related table sections. These help you easily monitor the progress of existing Cases you are interested in.
Renamed the Cases label to the Cases (Owned) in the Employees related table section.
Removed the Rigaku Account ID information from the Accounts window, as we are no longer supporting Rigaku Automation systems.
Fixed an issue where the cloned shipment record couldn’t be re-submitted to FedEx.
Fixed an issue where TIGA displayed different shipping costs information in both Instrument Quotes PDFs and Shipping Cost Calculator.
Fixed an issue where TIGA couldn’t change multiple WO states to Open to Buy via the Open to Buy command under the Actions menu.
What’s New in TIGA 7.1?
Check out the latest updates from TIGA.
CRM Application Updates
Quotes
TIGA will not automatically create Service Estimate (SIM) Quotes if the following conditions occur:
There are no invoiceable case entries.
The Case Entries have 0 Time (Hours).
Case was opened before the Service Contract expired.
Learn more about Quotes <Quotes_Overview>.
Automatic Service Estimate (SIM) Quotes are no longer being created for products that were covered by a service contract or were covered by a contract when the Case was opened.
TIGA will auto-select Customer Contacts for Service Estimate (SIM) Quotes based on available Contacts from the linked cases. If it’s not available, TIGA will use the highest priority contact from the corresponding Account.
The Date information in the Invoice Draft is now sorted in ascending order.
Maintenance Quotes can be approved by other managers just like Sales Quotes. This can help in cases where the main approver is unavailable and a quick response is needed.
For easier product identification, the Quote wizard will show items sorted by Product Category as default.
For easier Quotes identification, we’ve included the Account/Institute information in the TIGA Approved Quote notification emails.
Support
Added the Operational Qualification (OQ) option to the Category drop-down list in the Cases window. The Support team will use this new OQ category to make sure they don’t forget to replenish consumables stored in the “OQ” kit.
All references to Rigaku Account ID have been removed from TIGA, as we are no longer supporting Rigaku Automation systems.
We’ve made minor improvements to the QA Tracking table for better usability, listed below:
Detail view cleaned up, made more user-friendly
The Hardware Version field is available in the CRM and Production applications for easier instrument identification.
The Contact field in the Cases window is now mandatory for billable cases with active maintenance records.
Sales and Marketing Updates
Added the Lead Source Date field in the Contacts detail view, which will record the date when lead source data is added or updated. The old lead source data will also be saved in the Notes section of the Interaction table.
Added the Form Date and Form Detail fields to the Sales Pipeline table so you can easily identify the submitted online forms date and detail when checking current Sales Pipelines.
Added the Status information in the Duplicate Sales Pipelines email.
Renamed the Form Details in the Forms table to Form Detail.
Renamed the Form Name field in the Forms table to Form Type.
Bonded Zone and Production Updates
Improved the Release Date dialog box in the Document Control Revision History window to include a date picker so that the release date becomes mandatory and is no longer auto-fill.
Only people in the Document Control Member group can approve documents, create, edit, and delete records in the Document Control Revision History table.
TIGA will send a reminder to WO approvers if there is any WO with Ready for Approval status for more than two days, so they can immediately approve the WO. Learn more about Work Orders <Work_Orders_Overview>.
For better warranty tracking, the High Value Parts Tracking table has the Warranty Starting Date and Warranty Ending Date information.
Improved the error message that appears when there are duplicate Supplier IDs in the TIGA database.
Improved the error message that appears when there are duplicate Category Names in Item Categories.
Added validation to the Scrap and Finished Goods transactions so it can only be tied to their corresponding warehouses.
If the Sending Email Later check-box option is selected and the WO has 3 approvers, the WO approver 3 will not receive the WO email notification before the WO approvers 1 and 2 have approved it. Learn how to create a WO <Creating_Work_Orders>.
Tweaked the closed WO notification email to include the WO description, for easier WO identification.
Changed the error message when duplicating the document number to be more descriptive.
High priority Purchase Orders (POs) can only be received into High Priority Bins type.
Admin & Finance
[Employee HR] Added a report to collect the vacation date for the employee. The report can be generated from the Vacation Report action command in the Employee HR table.
[Employee HR] Added a report to collect the accrual balance data based on the selected date. This is available on the Employee HR via the Run Accrual command.
Improved the Generate Bin Report to include items with Transaction Quantity > In stock and the items’ status will be marked as Out of Stock.
General Improvements
Report emails that have .CSV attachments with size greater than or equal to 25 MB will be sent as a ZIP file to reduce storage use and ensure data remain intact.
Bug Fixes and Other Changes
Fixed an issue where TIGA-QuickBook integration didn’t properly map Stock Opname Shortage transactions.
Fixed an error that occurred when adding or updating items in the Sales Pipeline related section.
Fixed an error that occurred when generating a webinar report.
Fixed an issue where TIGA calculated discounts on Sales Order Line Items incorrectly when generating Sales Orders that contained IQ products, indicated by the different CA and NCA values between the SO and Quote PDF.
Fixed an issue where the Quote PDF file still displayed the DRAFT status after it had been self-approved.
Fixed an issue in the Request Invoicing command, where TIGA only included 1 FSESv in the Invoice Draft and ignored the other existing FSESv records in the Quote Line Items.
Fixed the wrong mapping of the stock opname shortage transaction to the Quickbook journals.
Fixed an issue where TIGA couldn’t confirm the Transaction Line Items even after the duplicated Serial Number assigned to the Transaction Line Items had already been removed.
Fixed an issue where previously all of the state change histories weren’t recorded on the history page.
Fixed an issue where TIGA failed updating the contact of an interaction.
What’s New in TIGA 6.12?
Check out the latest updates from TIGA.
Time Tracking Application Updates
We’ve added a new Time Tracking validation to exclude the Production team and CEO from any Time Tracking activities such as enter, submit, and approve Timesheets. The Production team will use Promanufacture and Forindo Tracking as opposed to Time Tracking. Learn more about Time Tracking.
For better troubleshooting, we’ve improved the error message that appeared when the Activity or Product cell in the Timesheet was empty to be more descriptive.
For an easier fix, we’ve also made the Time Tracking error message that appeared during the PTO approval process more descriptive.
(Support Time Tracking) The Account Visit field in Case Entries will still be configurable after the Timesheet has been submitted or approved. This gives the Support team more flexibility in preparing their Timesheets. See also, Load CRM Data into Timesheet.
CRM Application Updates
Quotes
Now, the Description and Item Description fields in the Quote - Products and Items tables cannot be empty. Otherwise, TIGA will display a warning message. See also, Quote-Products Window Fields and Options.
We’ve added validation to the Service Estimates Quotes (SIMs) that appears when you try to cancel SIMs that are not classified as Draft. Learn more about Quotes.
For a more streamlined Service Estimate (SIM) quoting process, TIGA will now automatically assign a sales person to a specific Support Managers based on particular Business Units and Territories they’re in charge of. Learn more about Quotes.
We’ve removed SIM validation where the Brief Description field in the Quote window couldn’t be empty. This change will give more flexibility to people in the Support Manager group when updating SIM Quotes.
Optimized the SIM quoting process so that anyone in the Support Manager group can re-assign the Sales Person to a different Sales Person as needed.
For better text position, we’ve moved the Service Contract label in the Quote PDF to the above Quote number information.
Added the Account field in the Service Estimate Quotes that will automatically populate based on the Customer Contact linked to the corresponding Quotes, provided the contact is linked to a valid account. Otherwise, the Account field will be empty.
Support
We’ve added validation to the Preventative Maintenance Case so you can only close a PM case if it achieves one of the following conditions:
You’ve attached the completed PM checklist in the Attachment section under the Cases Related Tables.
You’ve typed Not Completed in the Symptoms field.
Now, TIGA won’t display a warning message if the Time (Hours) field in the Case Entries window is 0.
We’ve removed the default Date and updated the Brief Description for line items invoice PDF.
(Service Report) Added the Customer Contact information to the generated Customer Service Report PDF and changed the customer Address to the following format and order: City, State, and Postal Code.
Sales and Marketing Updates
(TheSales Pipelinemain table) We’ve added a mapping outline to the Filter CSV Records window so you can select the desired fields to include in the filtered CSV file.
(The Sales Pipeline main table) We’ve optimized the Next Step reports to include the following changes:
Added the “*” symbol to the mandatory fields, particularly the To Date and From Date fields. Learn more about Exporting Next Step Reports.
The drop-down Business Unit and Territory options are now available in the Generate Next Step Report window so you can get the exact sales pipeline data by the selected sales representative.
For an easier search, Pipeline ID hyperlinks are available in the downloaded reports.
We’ve added SheetJS JavaScript library to the Export feature so TIGA can now properly export data in the Excel format (.xlsx).
We’ve set the Sales Person, Business Unit, Territory, Next Step, Next Step Date, and Status fields to mandatory in the Sales Pipeline window (indicated by an asterisk).
To avoid calculation issues, the value in the Amount field of the Sales Pipeline window must be greater than 0.
The Form Name field is now available in the Sales Pipeline window, allowing you to edit the online form’s name for the existing pipelines, if desired.
Bonded Zone and Production Updates
For increased convenience, TIGA now lets you approve or reject a Work Order (WO) directly from your WO notification emails by clicking the Approve or Reject button.
The Approved Status 1-3 fields in the Edit Work Orders window have now, so you can use the Quick Approval command to get a quick approval process. Learn more about the Work Orders.
The WO Need Approval notification email now includes the Job ID and Business Unit information, so the WO approvers can get more informative data during the approval process. Additionally, we’ve also added validation to the WO so now if its status changes to Ready for Approval, the Description field will become mandatory. Learn more about the Work Orders.
Provided more privileges for the Bonded Zone Administrators to modify the Sent Purchase Orders (PO) in the following ways:
Ability to change the Purchase Order Line Item Quantity field if there are any mistakes. Learn more about the Purchase Orders.
Ability to change the Recipient Warehouse information, provided the recipient is under the same company.
The Service Documentation field is now available in the Hardware Versions window and table in the CRM and Production applications. Using this field, you can add a hyperlink to the corresponding service documentation record, for easier search.
The System Snapshot field is now available in the QA Tracking window, allowing you to add the existing System Snapshots folder link for each product.
The EOL (Override) information is now available in the Installed Products table, allowing you to identify the exact End of Life Date that will be overridden.
We’ve cleaned up the QA Tracking window by hiding some unused fields such as the Installed Date, DO NOT DELETE, and ID fields.
General Improvements
Currently, you can also change the WO status from the Work Orders main table using the State drop-down list.
The State management and drop-down list will also be available in other tables soon. Stay tuned!
For easier troubleshooting, we’ve changed the error message that appeared when duplicating institute records with an existing name to be more descriptive.
Now, if the End of Life Date field value is not empty, TIGA will fetch the data from the EOL (Override) field. Otherwise, TIGA will take from HardwareVersions.EndOflifeDate values. This applies to the CRM and Production applications.
Bug Fixes and Other Changes
(General) We’ve fixed an issue where TIGA misread the currency value because of different browser languages used. TIGA will now use your local browser language to avoid the currency number formatting issue.
(General) We’ve fixed an issue where all commands under the Record menu in the View mode didn’t work as expected.
(Installed Products) Fixed the filter query issue in the Installed Products table by changing the unchecked EOL Notification Approved by Sales option value from Null to False.
(Invoice) We’ve fixed an issue that occurred when creating an invoice without the Estimated Tax value.
(Time Tracking) We’ve fixed an issue where Time Tracking didn’t automatically convert the inputted time sheet duration into the hh:mm format. Learn more about Time Tracking.
(Time Tracking) We’ve fixed an issue where Time Tracking displayed old comments from the previous records on a new Timesheet.
(Time Tracking) We’ve fixed an issuewhere the Timesheet window didn’t display the selected employee’s name who has already left the company. We’ve also added the Inactive information to the Time Tracking that applies to all inactive employees.
(Quotes) We’ve fixed a display issue where the external Quote PDF didn’t show the Quote header. Learn more about Quotes.
(Quotes) We’ve fixed issues where SIM notification emails didn’t include the Account Name information and had a typo.
(Quotes) We’ve fixed a display issue that occurred when opening a Quote PDF file on iPhone.
(E-store) We’ve fixed an email notification issue, where TIGA didn’t immediately proceed with the debit or credit card payment by the buyer. Learn more about E-store.
(E-store) Now, E-store records that have status Errors and have Number of Tries >= 100 will be deleted after a week in the database.
(E-store) For better troubleshooting, the E-store Went Wrong notification email will now be sent only if the Number of Tries has reached 100. In addition, the email body also has the updated logs.
(E-store) For a more streamlined integration process, the External E-store API can only update the Account Number in WooCommerce if the corresponding E-store contacts already exist in the WooCommerce database.
(QA Tracking) We’ve fixed internal errors that occurred when clicking links/items on the QA Tracking window.
(Cases) Fixed a display issue where the Tags labels weren’t properly aligned with the Next Site Visit and Pre-Install Email Sent options. This applies to the Cases window across all applications.
(Item Requests) We’ve fixed an issue where TIGA couldn’t receive parts via the Receive Parts command as expected.
(Shipment) We’ve fixed an issue where TIGA didn’t change the shipment flag to False after cloning Shipment records.