Processing Requested Items

Upon receiving a notification email of a new Field Service Parts Request, FSE Toolbox Request, or Engineering Request, the “Exim” team informs the “Warehouse” and “Packing” teams to prepare the requested items and ship them to the specified address. Once the “Warehouse” team confirms the items’ availability, the “Exim” team updates the request status from Submitted to In Progress.

To process the requested items:

1. Use the Item Request ID link in the notification email to open the Item Request record. Alternatively, find it in the Item Requests table in the Bonded Zone application.

   

   Item Request ID in the Email Notification

2. Choose the Start Processing Request action button in the Item Requests table.

   

   Start Processing Request Action Button

3. Review the Submitted item request.

   Note

   TIGA notifies the parts’ availability through a pop-up window.

   

   Information Related to the Submitted Item Request

4. Select OK.

   Important

   Processing the requested/returned items for the Service Parts Warehouse Replenishment and Field Service Parts Return involves different steps.

   • After the “Warehouse” team prepares the requested items, the “Exim” team confirms the transaction line items (TLI) of the Support Part Shipment Out transaction to update the Service Parts Warehouse Replenishment status to In Progress.

   • Upon successfully submitting a Field Service Parts Return record, TIGA updates its status to In Progress.

Post Condition:

When requested items are processed, TIGA then automatically:

• Updates the record status to In Progress.

  

  In Progress Item Request

• Creates the Shipment and Support Request Out transaction.

  

  Auto-created Shipment and Support Request Out

• Sends a notification email to:

  • Source Warehouse PIC Email

  • Source Warehouse Email

  • Target Warehouse PIC Email

  • Target Warehouse Email

  • Requester

Related Topics:

• Item Requests Overview

• Requesting/Returning Items

• Receiving Items