Upgrading ROCK MAKER

Important

• Only ROCK MAKER administrators can upgrade the software.

• Download the latest version of ROCK MAKER and upgrade the software on the computer where it is installed.

Prerequisite:

• ROCK MAKER version 3.18 and version 4 are already installed.

Note

If your database is on the cloud or is greater than 100 GB, contact your IT team to back it up before upgrading and FORMULATRIX support to upgrade ROCK MAKER version 4.

To upgrade ROCK MAKER:

1. Log in to your ROCK MAKER and click DOWNLOAD in the pop-up RockMaker Update dialog box.

   Note

   The RockMaker Update dialog box only appears when a new version is available.

   

   RockMaker Update Dialog Box

2. Once the download is complete, locate the downloaded ROCK MAKER installer on your computer.

   

   ROCK MAKER Installer

3. Double-click the installer and wait until the RockMaker Setup Wizard appears. Then, click Next.

   

   Next Button

   Note

   Whenever the User Account Control dialog box prompts for confirmation, click Yes. You may need to confirm more than once.

4. Click Finish upon completion.

   

   Finish Button

Troubleshooting

Q: I have upgraded my ROCK MAKER, but it doesn’t run. What should I do to solve it?

A: Make sure that your ROCK MAKER Service is running.

1. Open Services on your computer.

2. Locate RockMaker Service and ensure that its Status is Running. Otherwise, right click the RockMaker Service and choose Start. Then, click OK upon completion.

   

   Running Status