Troubleshooting

Important

If a problem cannot be resolved using the instructions provided, or if you encounter an issue not covered in this section, contact cell.support@formulatrix.com for assistance.

• Cellmatic Suite
  • Blocked by Maintenance Rover
  • Labware Not Found
  • Not Enough Media
  • Waste Container Full
  • Duplicate Barcodes in the System
  • Changing the Labware Location to Outside the System
• Refrigerator
  • Predictive Dispense Timeout
  • Release Fail
  • Grip Fail
• Cellmatic System Power Outage