Support Tasks

• Support Tasks Overview
• Creating Cases and Adding Entries
  • Case Categories
• Creating New Issues from Cases
• Creating Account Visits
• Account Visit Travel Entries
• Scoring Installed Products
  • Create a Record for an Installed Product
  • Manually Score an Installed Product
• Generating Customer Service Reports
• Generating Customer Activity Reports
• Generating FSE Utilization Report
• Logging Part Replacements
  • Part Replacements Fields Description