Scoring Installed Products

TIGA allows you to score an installed product with Manufacturing Flaw Scoring System that is available in the Installed Products table. The Manufacturing Flaw Scoring System can be used to provide feedback for the QA and production teams to measure and improve our products’ quality. In order to be able to score installed products, you must create a record for your installed product first, and then create a related case for any issue you have with the installation.

Create a Record for an Installed Product

After a product has been sent to a customer or installed at a customer site, you must immediately create a record for the product in the Installed Products table. A score for your installed product will be automatically added to the record after you have input the information about the installation.

You can override the automatic score if you have one or more cases for the installed product. See Manually_Score_an_Installed_Product.

Prerequisites

  • You are a member of the support team.

  • You have finished installing a product at a customer site or have received feedback from a customer on the installed product.

  • You don’t have any cases for your installed product.

To create a record for an installed product:

  1. Within the CRM application, click Installed Products on the table bar.

  2. Click the Plus button to create a new installed product record.

  3. Type or select the correct information in the required fields in the Create New Installed Products window.

  4. Click Create in the lower-right corner of the Create New Installed Products window. The number 10 appears in the Quality Score column of the Installed Products main table.

Post Conditions

After you follow the tutorial below, TIGA will create a new record for the installed product and automatically set its score to 10, which indicates that there was no problem with the product at the time of installation. Otherwise, see Manually Score an Installed_Product. The score can be seen in the Quality Score column of the Installed Products table.

Manually Score an Installed Product

You can manually score an installed product if you have any issues with the installation and you want to close your installed product’s case.

Prerequisites

  • You are a member of the support team.

  • You have finished installing a product at a customer site or have received customer’s feedback on the installed product.

  • You have already created an installed product record. Otherwise, see Automatically Score an Installed Product.

To manually score an installed product:

  1. Within the CRM application, click Installed Products on the table bar.

  2. Select the installed product’s record.

  3. Under the Related Tables, click Cases.

  4. Click the Record menu, then click Add.

  5. Type or select information for the required fields in the Create New Cases window.

  6. Click Create in the lower-right corner of the Create New Cases window.

Post Conditions

After you follow the tutorial below, TIGA will create a new case for the installed product.

After a case is created, you should create case entries for your installed product.