2026

TIGA Cadence 11.3

March 14, 2026

What’s New

Work Order Approval Email Shows Previous Approver Status

Approver 3 can now see the previous approvers and their approval status in the “WO NEED APPROVAL” email when Sending Email Later is enabled. This helps the final approver quickly review earlier approvals before taking action. Read more about approving or rejecting work orders.

Approver Summary Table

Enhancements & Update

Support

1. Added the following options to the Create New Version action in the Items table:

   • No: Not A Service Part

   • Yes: Manufacturing Discontinued / Safe To Use

   • Yes: Manufacturing Discontinued / Do Not Use

Sales & Marketing

1. Added the following related tables to the Publications table in Postgres, ensuring complete data availability for Looker Studio reports:

   • Product Applications

   • Publication Keywords

   • Product Family

   • Authors

Bonded Zone & Warehouse

1. Added validations to prevent users from creating, cloning, or linking Shipment records to Service Purchase Orders.

Bug Fixes

Quote

1. Fixed an issue where the Quote - Product Options (Product) related table was hidden within the Quote - Products table, causing an error when deleting the record.

Sales & Marketing

1. Fixed an issue where the “Accounts - Where anniversary six month past install” scheduler failed to generate Customer Survey records.

2. Resolved an issue where a “Currency rates error” email was triggered after successfully creating a Sales Order (SO) record using the Receive PO action for non-USD quotes due to an external currency rate API limitation. Read more about creating sales orders automatically.

Bonded Zone & Warehouse

1. Fixed layout issues in the “WO NEED APPROVAL” email:

   • The line items and orders with similar job ID tables were displayed multiple times at each approval level.

   • The Approve and Reject buttons were misaligned at the bottom of the line items table for Approver 3 when Sending Email Later was enabled and Dynamic email was disabled.

Previous Releases

TIGA Cadence 11.2.1

February 27, 2026

Bug Fixes

Bonded Zone & Warehouse

1. Fixed an issue where the Order Total was not automatically calculated when creating a Purchase Order (PO) Shipment.

TIGA Cadence 11.2

February 21, 2026

What’s New

Purchase Order Types: Goods vs. Service

TIGA introduces Purchase Order Type to clearly differentiate Goods and Service Purchase Orders (POs), ensuring each follows the correct operational flow.

• Goods POs follow the standard purchasing process, which includes creating shipments, receiving at the warehouse, and preparing customs documentation when needed.

• Service POs are processed without shipment or warehouse receiving steps.

  

  Purchase Order Type Field in the Purchase Orders Table

A newly added Purchase Type field in the Item Categories table ensures that Goods and Service items can only be selected within the appropriate Purchase Order Types.

Purchase Type Field in the Item Categories Table

Enhancements & Updates

Support

1. Removed unnecessary email notifications during Part Replacement record creation when the related Quote - Product record already exists. Read more about logging part replacements.

2. Updated Google Calendar and Account Visits table integration to dynamically generate calendar entries based on a configurable number of future weeks in the Settings table.

3. Enhanced the Items table as follows:

   • Service Part Status field updates now automatically copy the Item Description value to the Base Description field for items with only a single version.

   • The Previous Version and Next Version fields now automatically synchronize when either is updated, ensuring both linked records remain aligned.

   • Spare Part PIC field is now automatically copied to a new item version when using the Create New Version action.

4. Made the following changes to the Account Visits table:

   • Full access to create, edit, and delete records is restricted to the “Account Visit Managers” group members. Other users can edit existing records, but cannot modify the Type, Account,

   Start Date, and End Date fields.

   • Added a validation to ensure product names are included in the Description field for Service and Installation visits. Users can append “(np)” if the visit does not involve any product.

5. Warning messages now only appear for the following request types when submitting item requests:

   • Field Service Parts Request

   • FSE Toolbox Request

   • Engineering Request

6. Implemented the following updates in the Cases table:

   • Expanded the Faulty Child Component field selector to include Installed Product records that are not linked to any Account, in addition to those owned by the selected Account.

   • The Faulty Child Component field can only be selected for the Hardware category.

   • Refined the Installation category logic by allowing the Product field to remain empty when the case is Open, and making it mandatory when the status is set to Closed.

7. Automatically populated the Instrument Name for RockImager products when the Name field is updated and the Instrument Name is empty.

8. Enhanced the Create New Version tool in the Items table as follows:

   • Renamed Latest Version to New Version.

   • Added the Service Part Status dropdown with blank, Yes: Pre-production, and Yes: Actively Manufactured / Safe To Use options.

   • Added the Spare Part PIC and Version Changes fields.

     

     Create New Version Tool

9. Prevented the Leave Unchanged value from being saved in the Current Severity field of the Cases and Case Entries tables.

Quote

1. Updated the Request Invoicing action as follows:

   • Renamed the label from “Request Invoice using” to “Populate Draft Invoice From:”.

   • Renamed the option from Service Estimate / Purchase Order Data to Service Estimate. Selecting this option automatically populates and displays the draft invoice with Quote Line Items records for user verification before submission.

Sales & Marketing

1. Improved validation messaging for Demo and Demo (Online) interactions when the required Pipeline ID is missing.

Bonded Zone & Warehouse

1. Added the following changes to the Purchase Orders table:

   • Displayed the Order Total field in the list and detail view for quick reference without needing to download the Purchase Order (PO).

   • Added validation to ensure that Shipping Charges and Other Charges use the same Currency as the PO.

Bug Fixes

Support

1. Fixed issues related to Google Calendar:

   • Google Calendar entries were not cleared after the related Account Visit records were deleted in TIGA.

   • The Rebuild Calendar Entries For This Visit action caused a database error, preventing Google Calendar entries from being recreated.

2. Resolved an issue where selection lists in certain fields did not appear when creating a Case Entry record.

3. Fixed an issue where deleting an Item record with linked versions displayed a confusing warning message requiring manual unlinking. The system now automatically clears the related Previous Version and Next Version fields when a record is deleted.

Sales & Marketing

1. Resolved an error that prevented the system from creating a Sales Order (SO) record when using the Request Invoicing action with the CRM Data option. The issue also affected SO creation via eStore and Credit Invoice creation. Read more about creating a sales order.

2. Fixed an issue where Contact records could not be created due to a validation restricting email domain extensions to a maximum of six characters.

Bonded Zone & Warehouse

1. Fixed the following issues when using the Request Part action:

   • An item with a Main Category of Process was incorrectly included in the request.

   • The process failed when the related Work Order (WO) record contained special characters in the Job ID field. Read more about requesting parts

2. Fixed the following issues in the Purchase Orders table:

   • The Reject Note field appeared truncated in the Quick Approval dialog when the PO had more than nine line items. Read more about approving or rejecting purchase orders.

   • The Exchange Rate was not updated when the Warehouse recipient was changed to a warehouse with a different currency.

3. Resolved an issue where Bin names in the generated “Form Request Part” PDF were not displayed in alphabetical order.

General

1. Fixed an issue where importing records containing combined currency and amount values could unintentionally delete existing data instead of updating it.

TIGA Cadence 11.1.1

January 27, 2026

Enhancements & Updates

Support

1. Updated a billable case validation to apply only during case creation.

License

1. Made the Key field read-only when auto-populated from the selected System or Product field. It is editable only when no key is available.

2. Updated the warning message displayed when generating a Temporary License record without a linked License Feature and sorted the available feature list for better clarity.

3. Improved error messages in the Temporary License table to inform users that:

   • The License Feature record is already linked to another Installed Product record.

   • The License Feature record cannot be edited from the Temporary License table and must be edited from the Installed Products table.

Bonded Zone & Warehouse

1. Restructured the “Form Request Part” PDF as follows:

   • Added Total Qty and WO/WOC Job ID columns.

   • Reverted the page orientation to portrait.

   • Removed unnecessary header information to provide more space for the table.

   • Reorganized the table layout to reduce white space and better display additional columns.

   • Replaced barcodes with QR codes.

     

     New Form Request Part

   Read more about requesting parts.

Bug Fixes

License

1. Fixed an incorrect validation message when creating a Temporary License record with empty input, ensuring the System field is validated first.

2. Fixed an issue where the Product value did not appear in the list view after creating a Temporary License record when selecting a System field.

Sales & Marketing

1. Corrected currency conversion logic to ensure the Line Item CA Total USD value in the Sales Order Line Items table is calculated using the USD Conversion rate from the Sales Orders table.

Bonded Zone & Warehouse

1. Fixed an error where the Quick Approval action in the Purchase Orders table from succeeding on the first attempt.

2. Fixed an error preventing users from using the Automate Scan Barcode tool for Shipment Request Out transactions.

3. Fixed missing and incorrect email recipients when force-closing a Work Order record.

4. Resolved an issue where the “Form Request Part” PDF displayed incorrect header content and table rows were not rendered properly across multiple pages. Read more about requesting parts

5. Fixed an issue where the Expected Quantity did not always match the Quantity value for the Issued Out transaction. Read more about creating or editing transaction line items.

Time Tracking

1. Fixed an issue where the In Office Total time loaded slowly and was incorrectly shown as "0h” after Pakistan employees submitted their working time in the Fill Timesheet wizard.

General

1. Fixed an issue where the ID field of the User table in the Security application could temporarily become editable. It now remains read-only at all times.

2. Fixed an issue where submitted Formulatrix website forms were not created in TIGA due to failures in Autotiga email processing.

TIGA Cadence 11.1

January 17, 2026

What’s New

Automatic Update Without Browser Refresh

The system now automatically loads the latest updates after new releases, eliminating the need for manual browser refreshes. This ensures a smoother experience and prevents issues caused by outdated content.

Request Part Supports Multiple Job IDs per Item

The Request Part feature now allows the same item to be requested under different projects or Job ID when using the Import Using CSV option. This enables requesters to split one Item ID into multiple request lines, each associated with a specific WO/WOC Job ID, making cost tracking across multiple projects more accurate and transparent. Read more about requesting parts

One Item ID with Multiple WO/WOC Job ID

Automated Customer Survey Emails and Feedback Tracking

Implemented automated workflow for “Customer Survey” and “Support Team Visits That Are Missing Feedback” emails to improve efficiency and minimize manual processing. TIGA now automatically selects relevant contacts, sends the survey link directly, and records customer responses directly into the Customer Surveys and Account Visits tables.

Enhancements & Updates

Support

1. Notification emails that include a “Service Estimates Info” section will have the line items sorted by the Order column from the Quote Line Items table.

2. Automatically append notes to the Notes field in the Transactions table when Item Requests records are created manually or via the Receive Items action.

3. Only allowed the “Product Managers” group members to create records in the Retrofits table.

4. Improved version relationship handling in the Hardware Versions table:

   • Updating a Prior Version field now automatically updates the corresponding Next Version.

   • The Next Version field is now read-only.

5. Added a validation to prevent users from marking an Account Visit record as Visit Completed when the Contact Name field is empty.

6. Only members of the “FSE Warehouse Managers” group can use the Warehouse Adjustment action for FSE warehouses in the Item Inventories/Related Tables of the Warehouses table.

7. Updates the Cases table as follows:

   • Made the Product field mandatory for PM and OQ categories.

   • Added a Warranty Start Date column to the Product field selector.

   • Only members of the “Support Managers” group can create certain billable case categories: PM, OQ, Pre-Install, Consumables, Deinstall, Reinstall, Sales, General, Internal/General, and Internal/Support Team.

8. Added new fields to detail and list views of various tables:

   • Added a Next Version column to the list view of the Items table.

   • Added the Country field to the detail and list views in the States table.

   • Added new Work In Progress - Ignore sections in the Accounts table to display shipping and billing state-related fields.

9. Moved the ID field to the top and added the Keywords field in the Common Issues table.

License

1. Moved the Temp License Key field from the Product Family to the Product Type table. As a result:

   • The Key field in the Temporary License table now correctly populates based on the selected System or Product.

   • The Product field in the Feature table now refers to the Product Type table, rather than the Product Family.

2. Added warnings and validations when attempting to:

   • Generate a license without a linked License Feature record. The warning displays a list of available features based on the selected Product Type, including a CLOSE button to help users complete the license correctly.

     

     A New Warning Message

   • Edit License Feature record directly from the Temporary License table or link license features already associated with another Installed Products record.

Quote

1. Updated the terms in the “Payment” section of Service Contract quotes to reflect the latest Formulatrix standard payment terms.

Sales & Marketing

1. Improved the logic in the Automatic Origin Calculation table by restricting record creation and deletion, and allowing 6‑digit decimal precision for Override Weight (%) values.

Bonded Zone & Warehouse

1. Added a confirmation dialog when closing a Work Order (WO) from Open to Buy status to prevent accidental closures. Users must now provide a reason, which is emailed to the Accounting team for review and final decision.

   

   Force Close Confirmation Dialog

2. Improved the confirmation process of Issued Out transaction using Scan Barcode, Bulk Confirm, or manual update to handle the same Item ID with multiple WO / WOC Job ID.

3. Set Formulatrix Trading FZCO (DAFZA) as the default Customer Name for auto‑generated customer invoices.

Production

1. Only members of the “Document Control Member” group can create, update, or delete records in the Document Control table. Read more about Document Control and Revision History.

Time Tracking

1. Biometric System (Pakistan) has now been integrated in TIGA in the Fill Timesheet wizard. Pakistan Employees can view their Office duration in In Office DAILY TOTAL row.

Bug Fixes

Support

1. Resolved an error when using Quick View to view records in the Cases/Related Tables of the Common Issues table.

Comments

1. Fixed an issue where copying and pasting comments containing mentions (@) resulted in incorrect formatting. Read more about Comments.

Sales & Marketing

1. Fixed the following issues where:

   • CA Total USD was not calculated correctly in the Sales Order Line Items table.

   • Looker Studio dashboard links were not directing users to the correct TIGA records.

   • Attachments processed via Autotiga email interactions were incorrectly linked to a different SC Sales Pipeline record.

Bonded Zone & Warehouse

1. Fixed an issue where Purchase Order Line Items records could still be edited when opened in a new browser tab after the purchase order status was set to Sent.

2. Fixed an issue where eligible items with available stock were not displayed in the Request Part wizard for WO from PT Formulatrix Indonesia due to incorrect Committed Available Quantity (CAQ) filtering. Read more about the eligible items for requesting parts.

General

1. Fixed an issue where the system created duplicate records during CSV import when selecting a Key other than Email in the Contacts table. Read more about importing records.