2026
TIGA Cadence 11.1
January 17, 2026
What’s New
Automatic Update Without Browser Refresh
The system now automatically loads the latest updates after new releases, eliminating the need for manual browser refreshes. This ensures a smoother experience and prevents issues caused by outdated content.
Request Part Supports Multiple Job IDs per Item
The Request Part feature now allows the same item to be requested under different projects or Job ID when using the Import Using CSV option. This enables requesters to split one Item ID into multiple request lines, each associated with a specific WO/WOC Job ID, making cost tracking across multiple projects more accurate and transparent.
One Item ID with Multiple WO/WOC Job ID
Automated Customer Survey Emails and Feedback Tracking
Implemented automated workflow for “Customer Survey” and “Support Team Visits That Are Missing Feedback” emails to improve efficiency and minimize manual processing. TIGA now automatically selects relevant contacts, sends the survey link directly, and records customer responses directly into the Customer Surveys and Account Visits tables.
Enhancements & Updates
Support
Notification emails that include a “Service Estimates Info” section will have the line items sorted by the Order column from the Quote Line Items table.
Automatically append notes to the Notes field in the Transactions table when Item Requests records are created manually or via the Receive Items action.
Only allowed the “Product Managers” group members to create records in the Retrofits table.
Improved version relationship handling in the Hardware Versions table:
Updating a Prior Version field now automatically updates the corresponding Next Version.
The Next Version field is now read-only.
Added a validation to prevent users from marking an Account Visit record as Visit Completed when the Contact Name field is empty.
Only members of the “FSE Warehouse Managers” group can use the Warehouse Adjustment action for FSE warehouses in the Item Inventories/Related Tables of the Warehouses table.
Updates the Cases table as follows:
Made the Product field mandatory for PM and OQ categories.
Added a Warranty Start Date column to the Product field selector.
Only members of the “Support Managers” group can create certain billable case categories: PM, OQ, Pre-Install, Consumables, Deinstall, Reinstall, Sales, General, Internal/General, and Internal/Support Team.
Added new fields to detail and list views of various tables:
Added a Next Version column to the list view of the Items table.
Added the Country field to the detail and list views in the States table.
Added new Work In Progress - Ignore sections in the Accounts table to display shipping and billing state-related fields.
Moved the ID field to the top and added the Keywords field in the Common Issues table.
License
Moved the Temp License Key field from the Product Family to the Product Type table. As a result:
The Key field in the Temporary License table now correctly populates based on the selected System or Product.
The Product field in the Feature table now refers to the Product Type table, rather than the Product Family.
Added warnings and validations when attempting to:
Generate a license without a linked License Feature record. The warning displays a list of available features based on the selected Product Type, including a CLOSE button to help users complete the license correctly.
A New Warning Message
Edit License Feature record directly from the Temporary License table or link license features already associated with another Installed Products record.
Quote
Updated the terms in the “Payment” section of Service Contract quotes to reflect the latest Formulatrix standard payment terms.
Sales & Marketing
Improved the logic in the Automatic Origin Calculation table by restricting record creation and deletion, and allowing 6‑digit decimal precision for Override Weight (%) values.
Bonded Zone & Warehouse
Added a confirmation dialog when closing a Work Order (WO) from Open to Buy status to prevent accidental closures. Users must now provide a reason, which is emailed to the Accounting team for review and final decision.
Force Close Confirmation Dialog
Improved the confirmation process of Issued Out transaction using Scan Barcode, Bulk Confirm, or manual update to handle the same Item ID with multiple WO / WOC Job ID.
Set Formulatrix Trading FZCO (DAFZA) as the default Customer Name for auto‑generated customer invoices.
Production
Only members of the “Document Control Member” group can create, update, or delete records in the Document Control table. Read more about Document Control and Revision History.
Time Tracking
Biometric System (Pakistan) has now been integrated in TIGA in the Fill Timesheet wizard. Pakistan Employees can view their Office duration in In Office DAILY TOTAL row.
Bug Fixes
Support
Resolved an error when using Quick View to view records in the Cases/Related Tables of the Common Issues table.
Comments
Fixed an issue where copying and pasting comments containing mentions (@) resulted in incorrect formatting. Read more about Comments.
Sales & Marketing
Fixed the following issues where:
CA Total USD was not calculated correctly in the Sales Order Line Items table.
Looker Studio dashboard links were not directing users to the correct TIGA records.
Attachments processed via Autotiga email interactions were incorrectly linked to a different SC Sales Pipeline record.
Bonded Zone & Warehouse
Fixed an issue where Purchase Order Line Items records could still be edited when opened in a new browser tab after the purchase order status was set to Sent.
Fixed an issue where eligible items with available stock were not displayed in the Request Part wizard for WO from PT Formulatrix Indonesia due to incorrect Committed Available Quantity (CAQ) filtering. Read more about the eligible items for requesting parts.
General
Fixed an issue where the system created duplicate records during CSV import when selecting a Key other than Email in the Contacts table. Read more about importing records.