2024

What’s New in TIGA 9.4?

May 2, 2024

Support

  1. Case Entries: Users are now allowed to update the Account Visit field even if the entry has already been imported into a timesheet.

  2. Removed fields related to the deprecated Parts table:

    • Part Number field from the Machining Tracking table.

    • Part No and Part Description fields from the Electronics Tracking table.

    • Part table.

  3. Field Service Parts Request item request will now auto-fill the Target Warehouse field to the Case.Account.Warehouse.

  4. Fixed issue where the Warehouse.Alias field wasn’t being updated properly.

  5. Added logic to update the SE Case Status field to Cases Closed only when all related cases are closed. Otherwise, the status remains Cases Open.

  6. Made the following changes to the System Swaps table:

    • Updated the checkbox labels to meet the standard format.

    • Added Review PM’s Assigned For Old Unit, Cancel If Appropriate checkbox.

  7. Configured TIGA to only send item request not yet processed warning email if the request is related to a customer issue or an FSE Toolbox request.

  8. Added the Date PO Received field to the Sales Orders table. This field is required for the Instrument sales type and will eventually be used for computing Olink-related deadlines (shipping, installation planning, etc).

  9. Updated the Items table as follows:

    • Removed the Service Part field and Discontinued checkbox. They have been replaced by the Service Part Status field.

    • Moved the Service Part Status field to where the Service Part field used to be.

    • Parts that are discontinued can still be included in service estimates.

  10. Fixed issue where SIM quotes, when cloned, were assigned a quote number that started with “SE”. They will now start with “SIM”.

  11. Made the Location field in the Account table clickable, directing users to Google Maps. Jeremy noticed that many of our systems aren’t mapped to the correct location, and has requested they be fixed. Doing so will require some manual cleanup, and this feature will help with that process.

Quote Generation

  1. Fixed the service contract calculation issue when the duration between an item’s start and end date is less than a month.

Quotes

  1. Fixed the different reinstatement and remote inspection fees in internal and external quotes.

  2. Updated the standard payment term clause for the Service Contract quote.

Warehouse & Bonded Zone

  1. Fixed the unsent notification email after rejecting a work order (WO). Read more about work orders.

  2. Added invoice number to the Delivery Order and Packing List reports.

  3. Allowed users to confirm Transaction Line Items (TLI) not linked to shipment document type In for FUSA warehouse. Read more about confirming TLI using scan barcode.

  4. Fixed the errors when creating, updating, and importing Item Suppliers records.

  5. Added line breaks to the Description field in the Work Orders (WO) quick approval view and notification email.

Sales & Marketing

  1. Added the Marketing Library link to the TIGA home menu.

  2. Updated the Sales Pipeline table as follows:

    • Added the Application Category drop-down listing business unit options.

    • Made the Application field optional.

    • Moved the Application Details field next to the Application field.

  3. Added the Quotes table to the Postgres database.

Time Tracking

  1. Fixed the Submit for Approval and Save button alignment.

HRIS

  1. Fixed errors raised by the HRIS workflows.

  2. Added Sync Employee to SIK to synchronize employee data in the HRIS application with the SIK database.

SKEP

  1. Added validations to the Contract Numbers table to prevent users from updating contract number records manually.

Scan Barcode & Batch Number in TIGA

  1. Added the Add Serial Number popup in the scan barcode window to link a batch number with the line item.

Performance

Fixed and improved the performance of the following cases.

Cases

Time Spent Based on User Report

Time Spent Based on Test Results

Deleting 3 Transaction Line Items (TLI) record.

2 minutes 39 seconds

1 minute 47 seconds

Cloning an Issued Out transaction with 4-8 transaction line items (TLI).

6 seconds

4 seconds

Cloning a Transfer In transaction with 175 TLI.

89 seconds

12 seconds

Previous Releases

What's New in TIGA 9.3.1?

April 8, 2024

Sales & Marketing

  1. Export marketing data related to Publications, Installed Products, and Interactions to make them available for Looker Studio reports. This export will happen on a weekly basis.

What's New in TIGA 9.3?

April 3, 2024

Support

  1. Made the Quotes detail view available in all applications.

  2. Reset the quote date to the current date when users use the Revert to Draft action. Read Quotes Overview to learn more about quotes.

  3. Changed the permission scheme to make sure the “Support Engineers” group can create and edit records in the System Retrofits table.

  4. Added a validation and an error message to prevent users from using the Generate Service Estimate action for Draft Service Estimates (SE) and Service Invoice Monthly (SIM) quotes.

  5. Fixed a bulk update issue in the Cases table.

  6. Updated the options of the Service Part Status field in the Items table for easy search as follows:

    • No: Not A Service Part

    • Yes: Actively Manufactured / Safe To Use

    • Yes: Manufacturing Discontinued / OK To Use

    • Yes: Manufacturing Discontinued / Do Not Use

  7. Eliminated the Part table from the Production app. It has been replaced by the Item table.

  8. Allowed the “Support Managers” group to revert the Item Requests record to Draft. Previously only the requestor could do so.

  9. Added the Case Status column to the list view of the Quotes table.

  10. Added an error message prompting users to meet the conversation link requirements in the Cases table as follows:

  11. Fixed an error preventing TIGA from recognizing the members of the “Support Managers” group.

  12. Allowed the “Support Managers” group to transfer items in the FSE and Account warehouses.

  13. Improved the accuracy of geolocation data to the street level and added the Location Estimate field to the Accounts table with the following information:

    • Location Calculated To Street Level

    • Location Calculated To City Level

    • Location Calculation Failed

    • Location Value Locked, Manual Override

  14. Removed the Blank (default) option from the drop-down in the Olink section.

  15. Allowed an empty End Date when creating a new Account Visits record.

  16. Renamed Product Family in the list and detail view of the Product Proficiency table to Product.

  17. Fixed the Warehouse Adjustment action issue in the Warehouse table that prevented a support manager from making adjustments.

Warehouse & Bonded Zone

  1. Fixed an intermittent FIFO Track scheduler error.

  2. Fixed the duplicated Journal Entry number in the Quickbook.

  3. Added a validation to prevent users from linking a Purchase Orders or Item Suppliers record to a Supplier record until the status is approved.

  4. Added the Warehouse Notes field to the Transaction Line Items table, allowing item receivers to leave messages for the PIC responsible for confirming items.

Sales & Marketing

  1. If the FLT business unit is selected, TIGA displays all options in the Territory drop-down; otherwise, only the territories for the BU are displayed.

  2. Added the Product Category field to the Product Applications table.

  3. Added the following fields to the Interaction table.

    • Response drop-down: Indicates if a contact responded.

    • Response Type drop-down: Indicates the response type, positive or negative.

    • Business Unit field: Links the record to a Sales Pipeline record.

  4. Made the Lead Status drop-down in the Contacts table reversible.

  5. Added the following drop-downs to the Sales Pipeline table.

    • New or Existing drop-down with the following options:

      • New

      • Existing

    • Approved by the IST Management drop-down with the following options:

      • N/A (Default)

      • Yes

      • No

SKEP

  1. Created the Incoming Document table to keep shipment documents after users confirm Shipment In and Shipment Request In manually or automatically to Indonesian warehouses.

  2. Created Migration Incoming Documents action to migrate shipment document data from confirmed Transaction Line Items to the Incoming Document table.

Performance

  1. Fixed a performance issue when updating a Work Order (WO) status to Open to Buy. In a test, the processing of a WO with 1000 line items has gone from 30 mins to 3 mins. We expect to see other similar improvements when working with these WOs. Read Work Orders Overview to learn more about WO and its status.

State Management & Email Links

  1. Allowed users to Approve or Reject Time Tracking right from the e-mail without opening a new TIGA tab.

Admin & Finance

  1. Fixed the Daily Accrue Vacation Balance and Notification schedule error.

What's New in TIGA 9.2.1?

March 13, 2024

Production

  1. Organized the support-related documentation better in the Hardware Version table:

    • Removed the Documentation section

    • Added Support Documentation field that is linked to a Wiki page containing links to the related support documentation

Warehouse & Bonded Zone

  1. Added the following recipients to the notification email for a Closed purchase order.

    Salatiga Office (PSL & FOR)

    Semarang Office (PRO)

    Bandung (FORB)

    • Transaction’s Employee Email

    • forindo.cashier@formulatrix.com

    • purchasing.psl@formulatrix.com

    • warehouse.psl@formulatrix.com

    • Transaction’s Employee Email

    • pro.smg.finance.tax@formulatrix.com

    • purchasing.pro@formulatrix.com

    • warehouse.pro@formulatrix.com

    • Transaction’s Employee Email

HRIS

  1. Fixed an error when importing the Contract Histories record to the HRIS application. Learn more about importing records.

Time Tracking

  1. Fixed the Employee HR scheduler error.

  2. Added Ramadan Relaxation to the Activity column in the Timesheet.

General

  1. Updated the error message for unauthorized edits in the Quotes table.

What's New in TIGA 9.2?

March 5, 2024

Support

  1. Updated the Untracked Parts report as follows:

    • Updated Formulatrix wiki link in the email.

    • Changed the Account Name column to Warehouse Name.

    • Replaced account names in the Account Name column with warehouse names and linked them to the respective warehouses.

  2. Fixed the Date Opened issue in the Open Cases You are Watching report and reformatted the date to YYYY-MM-DD.

  3. Added Item Requests/Related Tables to the Cases table.

  4. Removed the individual FSE (Field Service Engineer) email from the list of recipients for the part replenishment reminder email to prevent sending double emails to the respective FSE.

  5. Added Deinstall option to and removed Service Contract Renewal from the Category field in the Cases table.

  6. Maintained consistent left alignment in Cases detail view and moved the Case Closed Reminder field’s position.

  7. Added a warning message to remind FSE to log the part replacements or check the No Parts Replaced Confirmation checkbox when closing a case linked to any Item Requests created within 3 months. Learn more about logging part replacements.

  8. Added Olink section to the Cases table with the following checkbox and fields:

    • Pre-Install Checklist Initiated checkbox

    • Diagnosis Response Time field

    • Customer Delay Response Time field

  9. Cleaned up the Sales Orders table’s detail view and added an Olink section to ensure Olink obligation fulfillment. The new section includes the Olink Order Processing Status drop-down with the following options:

    • Blank (Default)

    • Not An Olink FAST Order

    • Processing Started

    • Processing Completed

  10. Updated the Cases table as follows:

    • Removed Depot PM Status field.

    • Added Customer Delay field to Responses Times section.

  11. Added Old system returned to FMLX and Warehouse replenished with new swap unit checkboxes to the System Swaps table.

  12. Fixed the missing No Parts Replaced Confirmation checkbox from the Create New Cases window when accessed from the Related Tables.

  13. Removed “#” from the Customer Contact field in the Customer Service Report pdf.

  14. Created Product Proficiency and Product Training tables to track FSEs’ product proficiency.

Warehouse & Bonded Zone

  1. Fixed the not appearing error message when a non-approver rejected a Ready for Approval work order (WO).

  2. Renamed “Supplier Approver” group to “Purchasing Manager”.

  3. Renamed the following action buttons and fields in the Supplier table:

    • Resubmit Supplier action to Submit for Approval.

    • Supplier Approval action to Approve/Reject Supplier.

    • Approval Status field to Status.

  4. Updated the functions of the following buttons in the Supplier table.

    Button

    Use Case

    Submit for Approval

    Users submit a supplier record for approval. TIGA sends a notification email to the “Purchasing Manager” group.

    Approve/Reject Supplier

    The “Purchasing Manager” group approves or rejects the submitted record.

  5. Added a Notes field required only when rejecting a Submitted for Approval request. The note appears in the body of the notification email sent to the “Purchasing Manager” group.

  6. Migrated and updated data in the Supplier table as follows:

    • Not Approved suppliers are updated to Rejected.

    • Empty suppliers or those without statuses are updated to Submitted for Approval.

  7. Updated the workflow and state management in the Supplier table as follows:

    Status

    Description

    Draft

    A user creates a Supplier record.

    Submitted for Approval

    A user submits a new or rejected Supplier record to the “Purchasing Manager” group members for approval.

    Approved

    A “Purchasing Manager” group member approves the submitted record.

    Rejected

    A “Purchasing Manager” group member rejects the submitted record.

General

  1. Fixed the empty Accrual Plan field in a new employee record.

What's New in TIGA 9.1.1?

Support

  1. Fixed an issue with auto-truncating Conversation links.

  2. Fixed an issue with validating Conversation links.

Warehouse & Bonded Zone

  1. Fixed the automatic update error from Open to Buy to Issued Work Order after confirming the Issued Out transaction.

What's New in TIGA 9.1?

February 1, 2024

Support

Note

Support Tiga development was limited in Jan 2024 due to resource allocation issues.

  • Removed an empty fax address section from the quotes pdf.

  • Updated the truncate logic link in the Conversation field to ensure that the link opens the corresponding general conversations.

Warehouse & Bonded Zone

  • Updated the error message for invalid currency on the linked Shipments record when closing the Shipment Out transaction.

  • Changed the Service Part Status in the Items table from a text field to a drop-down with the following options:

    • Not A Service Part

    • Actively Manufactured / Safe To Use

    • Manufacturing Discontinued / OK To Use

    • Manufacturing Discontinued / Do Not Use

Sales & Marketing

  • Changed the Item ID numbering to avoid duplications. For more information, read Items.

General

  • Fixed the automatic schedule error in the vacation report which was yielding incorrect vacation balance.

  • Fixed the error when fetching employee history.