Logging Part Replacements

TIGA tracks part usage through the Part Replacements table, where we indicate that an item needs to be removed from the warehouse subsystem of TIGA and linked to a system in the field. A common example for this is when a Field Service Engineer (FSE) replaces parts in order to fix a system in the field.

Pre-condition:

The parts are in your warehouse or the customers’ and have been exchanged in the instrument.

To replace parts:

Open the Case related to the repair that you have performed.
In the Part Replacements/Related Table, create a new record.

Part Replacements/Related Tables

Important

When searching for the part to replace, search for it either within your FSE warehouse or the customer’s warehouse, depending on where you got the part from.

Warehouse

Post Condition:

Upon completion, TIGA:

Generates a Part Replacement record in the Cases table.

Creates a Closed Part Replacement transaction in the Transactions table.

Part Replacement Transaction

Tip

Use the Case Number to track the Part Replacements record in the Transactions table.

Part Replacements Fields Description

Some fields are self-explanatory. Please review the following table to identify other fields that require descriptions.

Overview

Field Name	Description
Case*	The description of the issue as informed in the Symptoms field in the Cases table.
Item ID*	A series of numbers automatically filled by TIGA if the Case Account matches the Target Warehouse of the Field Service Parts Request. The field is editable through the and buttons.
Warehouse	The case account’s warehouse.
Replaced By*	The record creator generated automatically. This field is editable through the and buttons.
Case Number	You can click on this to go straight to the Case record.
Case Account	The owner of the instrument.
Case System	The name of the product.

Failure Analysis (FA)

All fields in this section are optional.

Field Name	Description
Status	The cause of the customer instrument’s issues. Leave it Open if the issue has not been figured out.
Assigned To	The FSE assigned by the product manager to analyze the issue.
FA Completed Date	The completion date of customer instrument analysis.
FA Description	The cause of the Case.
Signed Off By	The person Assigned To analyze failure.