Important Concepts and Terms

Basic TIGA User Interface

TIGA User Interface

TIGA User Interface

TIGA User Interface

  • Application Menu—The Home button opens the Application menu, which is where you select an application.

  • Search Box—The Search box lets you find specific information in the table that you are currently viewing. See also Using Advanced Search Language.

  • Viewing modes—When you open a table, TIGA allows you to choose which types of records to display. To switch between viewing modes, click the Viewing modes drop-down list, and then select the desired option:

    • Active Records Only—Displays all of the active records only.

    • Inactive Records Only—Displays all of the archived records only.

    • All Records—Displays all of the records, whether they are active or archived. To learn more about archiving, see Archiving Records.

  • Table Bar—The table bar displays a list of tables available within the currently selected application. The currently selected table is highlighted in dark gray. There are usually additional tables within an application; to see them and/or change the tables that display in the table bar, see Customizing TIGA.

  • Related Tables—The right panel of TIGA displays tables and records related to the table on the left. For example, Account records can be related to Sales Order records, Case records, Installed Product records, and so on.

  • Name of Current Table—This area displays the name of the table you are currently viewing.

  • Table Records—Each record in the table occupies a single row. Selected records are highlighted in yellow, to show you which record in the main table on the left is related to the records displaying in the related tables on the right.

  • Column Filter—Filter the records in the table by text. Only records that contain text typed into the filter will show up. When a filter is applied, it will be highlighted in red.

  • Record Fields—The fields that you can edit within a record also appear as columns in the table. Columns can be filtered to display only records that contain certain information. In the image above, the table has been filtered to show only records that contain “Biogen” in the Name field.

  • Pinning Tables—When you move out of a table and come back to it, all unpinned tables will be collapsed by default, helping your pages load faster. If there are related tables that you commonly open, you can pin them using the Pin button PinButton on the Related Table. The Pin button turns black after you have pinned the related table(s).

    Pinning a Related Table in TIGA

    Pinning a Related Table in TIGA

  • Pinning Search Filters—Search filters used in a table’s columns will not be automatically saved. If you want TIGA to remember the queries you entered in those specific columns/pages, you need to click the Pin button PinButton that appears next to each query. When the Pin is enabled it will look like this PinButtonEnabled.

    Pinning a Search Filter in the Owner User Name Column of the Quotes Table

    Pinning a Search Filter in the Owner User Name Column of the Quotes Table

Applications

TIGA is further organized into several “applications”. An application is a group of tables within the database that are related to a specific use case, for example, CRM, Bonded Zone, Time Tracking, or Bug Tracker. Applications are listed under the Home button, and you can switch applications at any time. See also, Basic_TIGA_User_Interface.

Available Applications in TIGA

Available Applications in TIGA

Record

A table is populated with records. For example, in the Accounts table, you would see records for Biogen, BMC, and Cancer Research. Each record has its own row in the table, and includes several fields. Learn more about Creating Records.

Field

A category of information within a record. For example, within a record in the Accounts table, you will see fields related to Name, Lab Address, Business Unit, and so on.