The eStore Overview
The eStore offers a one-stop solution that makes shopping simpler and more efficient. Upon successful account registration, customers can browse and buy items in a streamlined checkout process. TIGA will record their account information and use it for further purchasing purposes. The eStore will present pricing depending on the sales zone the user wishes to ship to.
The FORMULATRIX eStore Home Page
Product Catalog
Our online product catalog displays accessories and consumables products with descriptions and pricing. Users can use the search feature to find and filter items quickly. The eStore and TIGA are fully integrated, enabling the administrators to update the existing catalogs and create new ones as necessary. Learn more about Product Catalog Synchronization.
The MANTIS Catalog
Account Registration
Customers need an eStore account to shop in the FORMULATRIX eStore. The registration process is simple and hassle-free! Use the Login menu on the FORMULATRIX eStore home screen. Upon completing all required fields, an activation email notification will be sent to the customers. Once activated, they can immediately purchase the desired items upon successful registration. Customer e-mail addresses need to be validated by the admin team. Learn more about Accounts and Contacts Synchronization.
The Online Registration Form
Cart and Checkout
The cart and checkout processes are integrated for all items. Customers can review and edit their orders from the cart. After reviewing their orders, the customers must complete the billing details during the checkout process.
The Cart Window
Location
Users are presented with a catalog that is customized for the zone where they are located. This zone will drive pricing, taxes, fees, and shipping options. The eStore will guess the location of the user, but this can later be overridden if necessary. At checkout time, if the delivery address differs from the selected zone, the zone (and therefore pricing, etc) will be changed accordingly.
Fees and Shipping
Choose the shipping service provided by FedEx, our shipping partner, and enter the valid shipping address during the checkout process. FedEx will help the customers to calculate the shipping charge. The shipping cost and tax, if any, will be added to the invoice.
Payment Methods
The FORMULATRIX E-store provides various payment options to give customers more confidence in proceeding with their checkout process. Customers can use any of the following methods to pay for their orders.
Credit/Debit Card—We accept payments using all international Credit/Debit Cards.
Purchase Order—The admin/sales team will work with the customers offline; payments can be made using an online bank transfer.
Order Status
The FORMULATRIX eStore may display several order statuses, which represent the current orders’ condition.
Some Order statuses you may see:
On-Hold—this shows that the system has created an order. A customer has checked out the Cart and selected the Purchase Order option as the payment method. The administrator/sales team will continue the process offline.
Processing—this shows that the system has created an order. A customer has checked out the Cart and selected the Credit/Debit card option as the payment method. The payment will be automatically set as “paid” by the system. This status can also be triggered when the administrators commit an invoice in TIGA.
Shipped—this shows that someone has shipped the customer’s orders. In the TIGA Shipments table, the orders’ status will appear as In Transit.
Completed—this shows that an order has been delivered to the customer, and the transaction record in TIGA is set to Closed.
Failed—this shows that an attempt to pay the order has been made but is not valid.
Canceled—this shows that someone has canceled the Sales Order in TIGA.
Refunded—this shows that the administrator(s) refunded an invoice from TIGA.
The Orders Statuses
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