FAQs (Frequently Asked Questions)

If you don’t see your problem below, email support@formulatrix.com for assistance. Our technicians monitor this email address 24 hours a day, Monday through Friday.

Why are my images not showing up?

Please be sure the image processing application is running (if you are using ROCK IMAGER, the application is the ROCK IMAGER Processor). If it is running, try clicking the Refresh Canvas button image1 on the Plate tab in the Imaging tab contextual tab set to load any new images into the experiment. You can also press the F5 key to refresh the canvas.

How do I delete images to free up disk space?

You can delete images on the Canvas tab while in the Image view. For more information, see Deleting Images. You can also delete an entire inspection by clicking the Delete button image2 on the Inspection tab in the Images contextual tab set. For more information, see Deleting an Inspection.

How do I add a screen?

You can add a screen by importing conditions from an XML file or by drawing layers on the canvas. For more information, see Creating a Screen.

How do I find out what ingredients and how much of each ingredient I need for an optimization experiment?

You can get this information by creating an Experiment Report, after you have created the optimized experiment in ROCK MAKER.

To create the report, you can click Experiment Report button image3 on the Report tab in the Experiment contextual tab set, or right-click on your experiment in the Explorer and select Experiment Report.

Configure the options in the Report Printing Options as necessary. Then, look for the Experiment Ingredients table — it should be on the first page. You’ll find a list of ingredients and their total volumes, along with vendor names and part numbers.

How do I export my images to view them with another image program?

You can go to the Inspection tab in the Images contextual tab set. The Inspection menu contains buttons such as Create New, Delete, New, Add Images, Save Images, Save, and Import. If you want to save the images to a USB Drive, you can select Save Images. For more information, see Exporting and Importing Inspections.